Data Center Technician

Simple Staffing•Hillsboro, OR

About The Position

Simple Staffing is hiring for this position on behalf of Compucom Duties and Responsibilities: Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling Assisting with material control to ensure all required materials are available to complete the daily work Ensuring quality and safety guidelines are followed Ensuring ticketed requests are assigned, communicated, and addressed within client SLA Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems) Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials Structured Network Cabling experience Copper: Cat5, Cat5e, Cat6, Connector Types RJ45 Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC WIFI hardware experience Wireless LAN Controllers Wireless Access Points Networking experience IP Addressing, Layer 2 VLAN etc Experienced in Ethernet Switching hardware Chassis, Supervisor, Line Cards, Power Supplies etc Transceiver Types – SX, LX, SR, LR etc Cable Troubleshooting Knowledge / Experience Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing Fluke Aircheck: Wireless Testing Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles) Must be able to perform work while on a ladder (use of ladders is required for top of rack installations) Must be able to lift 35 lbs. solo May be required to walk / sit / stand / crawl / kneel for extended periods Must have excellent customer service skills and written / verbal communication skills Experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking Demonstrated experience installing server systems and related components such as networking and storage equipment Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components Ability to work in a fast-paced environment and offer effective solutions under tight deadlines Strong problem-solving and root cause analysis skills Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures Rack new servers and un-rack/remove old servers Cable install & De-install / good wire management required Maintain a safe work environment with strict inventory control processes Cleanroom experience (a recommended plus) Intermediate experience with Windows 2016/2022 installation and configuration including: Features need to know roles Disk Management User Administration OS troubleshooting to identify build issues Adding SAN drives/MPIO Network Management Intermediate experience with server hardware Client DL360/380 Gen8, Gen9, Gen10, and BL460 Gen8, Gen9, Gen10 Experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues Raid configuration/ logical drives iLO configuration Servers and C7000 enclosures Onboard Administrator Vsphere 6.5/7.0 vcenter experience Microsoft failover cluster knowledge and installation experience Microsoft NLB cluster knowledge and installation experience

Requirements

Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Minimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)
Data Center experience required
Minimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required
Minimum 3+ years of combined experience working in data centers, labs, or server room environments required
Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or Requests
Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers
Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration
Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems
Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents
Structured Network Cabling experience
Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
WIFI hardware experience
Wireless LAN Controllers
Wireless Access Points
Networking experience
IP Addressing, Layer 2 VLAN etc
Experienced in Ethernet Switching hardware
Chassis, Supervisor, Line Cards, Power Supplies etc
Transceiver Types – SX, LX, SR, LR etc
Cable Troubleshooting Knowledge / Experience
Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing
Fluke Aircheck: Wireless Testing
Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
Must be able to lift 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and written / verbal communication skills
Experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting
Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking
Demonstrated experience installing server systems and related components such as networking and storage equipment
Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components
Ability to work in a fast-paced environment and offer effective solutions under tight deadlines
Strong problem-solving and root cause analysis skills
Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures
Intermediate experience with Windows 2016/2022 installation and configuration including:
Features need to know roles
Disk Management
User Administration
OS troubleshooting to identify build issues
Adding SAN drives/MPIO
Network Management
Intermediate experience with server hardware Client DL360/380 Gen8, Gen9, Gen10, and BL460 Gen8, Gen9, Gen10
Experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues
Raid configuration/ logical drives
iLO configuration
Servers and C7000 enclosures
Onboard Administrator
Vsphere 6.5/7.0 vcenter experience
Microsoft failover cluster knowledge and installation experience
Microsoft NLB cluster knowledge and installation experience

Nice To Haves

Cleanroom experience (a recommended plus)

Responsibilities

Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
Assisting with material control to ensure all required materials are available to complete the daily work
Ensuring quality and safety guidelines are followed
Ensuring ticketed requests are assigned, communicated, and addressed within client SLA
Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary
Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
Installing cable pathways, conveyances (i.e., ladder, trays, support systems)
Completing physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
Rack new servers and un-rack/remove old servers
Cable install & De-install / good wire management required
Maintaining a safe work environment with strict inventory control processes
Validate server(s) landing requirements
Contact client as required for information
Physical land of hardware in correct location
Build to proper configuration according to client requirements and cut sheet
Request tasks from required groups for additional services
Monitor tasks for completion or problems and escalate to appropriate parties to resolve
Update asset tracking system with server name, location, and owner
Validate server
Inform client of decom
Request decom tasks from required groups to remove server(s) from their services
Validate that dependent services have been halted
Power off and remove server(s)
Dispose of hardware as requested by owner
Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
Coordinate tasks with other client techs
Physical installation of backup hardware
Install operating system on backup server hardware
Maintain client required training
Eject tapes from tape libraries in accordance with disaster recovery targets
Prepare and ship tapes to offsite storage vendor
Receive tapes from offsite storage vendor
Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
Perform post-tape load processes on tape libraries
Recall tapes from offsite storage vendor
Manage on-site surplus tape inventory
Manage the tape lifecycle using backup and library software, and any third-party tools
Dispose of damaged or EOL tapes in accordance with client information security policies
Monitor and respond to media errors and tape alerts from backup software and tape libraries