Data Center Technician

DigitalOcean • Memphis, TN

1d • $66,000 - $83,000 • Onsite

About The Position

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We want people who are passionate about building features that you and your peers will love. At DigitalOcean, Data Center Technicians play a massive role in the success of our business. Our amazing Data Center team is responsible for maintaining and growing the physical infrastructure of the DigitalOcean cloud, past, present, and future. They own everything related to the physical servers and networking gear that enables our company and our customers to scale. Day-to-day duties may include everything from replacing a faulty drive in one of our servers to flying overseas to set up a brand-new Data Center from scratch. In exchange for your expertise and enthusiastic interest in DigitalOcean, we can offer you a role on a fast-growing, and collaborative team where you'll be given regular opportunities to hone your skills and learn new ones. This position is for the Memphis area and requires you to be onsite.

Requirements

• Hands-on experience with servers, hardware, and networking is preferred but not essential
• Passionate about data center hardware and infrastructure
• Interest in networking, hardware, and Linux OS
• Excellent verbal and written communication skills, collaborative nature, and a friendly can-do attitude
• Can perform a basic level of troubleshooting preferred but not essential
• A strong desire and aptitude for solving problems
• A valid driver's license (must be comfortable with driving)
• Willing to receive guidance from senior engineers and technicians
• Ability to logically analyze and solve problems
• Ability to travel domestically and internationally (10% - 15% travel)
• Willingness to participate in an on-call rotation
• Ability to be on your feet all-day
• Ability to lift objects up to 50 lbs
• Ability to be on-call outside of business hours for escalations as needed

Responsibilities

• Supporting data center engineers with on-site physical deployments
• Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers
• Replacement of server components such as CPU, RAM, drives and boards
• Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors.
• Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs
• Assists data center engineers in debugging network, hardware, and Linux OS-related issues
• Assists with asset management, tracks and monitors data center hardware and component inventory

Benefits

• We innovate with purpose.
• We prioritize career development.
• We care about your well-being.
• We reward our employees.
• The salary range for this position is based on market data, relevant years of experience, and skills.
• You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance.
• We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees