Data Center Technician

Amazon•Hermiston, OR

1d•Onsite

About The Position

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the equipment that ensures continual customer access. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating across AWS to deliver high standards for safety and security, providing infinite capacity at the lowest possible cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As a Data Center Technician professional, you will take ownership of technical issues, engage other teams when needed, solve problems at their root, and maintain service level agreements through proactive issue detection and reporting. This role supports data centers in various operational stages, and the position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Requirements

Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma
1+ years of computer/server hardware troubleshooting or related IT experience
Ability to work on a flexible schedule including days, nights, and/or weekends.
reliable personal vehicle and valid driver's license to travel within the regional work area
U.S. Citizens (for logical access to AWS GovCloud region, effective February 24, 2026)

Nice To Haves

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience working in a Data Center environment
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
Understanding of network design, protocols and layer 1/2 troubleshooting

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting