Data Center Technician

Backblaze External Website•Chandler, AZ

11h•$62,000 - $73,000

About The Position

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Data Center Technician to join our team! About the Role: Individuals fulfilling this role will be responsible for managing, maintaining, and optimizing the physical infrastructure of our data center operations. The ideal candidate will have significant technical knowledge of server hardware, networking equipment, power and cooling systems, and structured cabling. This role requires a proactive problem-solver with strong leadership abilities, deductive reasoning, and a focus on operational excellence.

Requirements

2+ years of experience in data center or server infrastructure roles.
Hands-on knowledge of server hardware and deployments
Proficient with structured cabling, fiber optics, and patch panel management.
Experience with operating systems (Linux and basic scripting).Excellent communication, time management, problem solving and organizational skills

Responsibilities

Maintain organizational infrastructure including racking equipment, replacing hard drives and other system components
Troubleshoot, repair, and replace defective equipment with minimal supervision
Help manage onsite inventory of hard drives, cables, rails and other spare parts
RMA defective components
Setup, test and activate new equipment via the Linux command line
Work as Backblaze’s physical presence in Data Center Operations
On-call responsibilities require being within an hour of the facility and occasional trips onsite 24x7 to resolve issues that can’t be handled remotely
Workdays may include Saturday and/or Sunday (e.g. working Wednesday - Saturday)
Shifts may include evening and/or overnight shifts
Help with shipping and receiving including moving, packing, and/or unpacking equipment
Follow and improve data center best practices and documentation
Maintain a clean and well-organized work environment
Help with projects to install new systems and services as time allows
Execute infrastructure projects such as server installations, migrations, upgrades, and server set-up.
Full-service execution of new system implementations (from equipment inception to production).
Work with cross-functional teams, including: IT, Neteng, NOC and SRE to test and validate functionality.
Identify opportunities for automation and process efficiency.
Respond to and resolve data center infrastructure incidents and Jira tickets.
Troubleshoot and escalate hardware, power, and network issues as needed.
Participate in on-call rotation when needed for incident response.

Benefits

Healthcare for family, including dental and vision
Competitive compensation and 401K
RSU grants for full-time employees
ESPP program
Flexible vacation policy
Maternity & paternity leave
MacBook Pro to use for work, plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Fertility treatment and support
Learning & development program
Commuter benefits
Culture that supports a healthy work-life balance