Data Center Technician

General Dynamics Information Technology•Rockville, MD

34d•$81,349 - $92,000•Onsite

About The Position

Transform technology into opportunity as a Data Center Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. GDIT is seeking a Data Center Technician to support the National Institutes of Allergy and Infectious Disease (NIAID) as well as other institutes within NIH. In this role, you will be part of a team of nine system administrators / engineers responsible for maintaining, monitoring, and sup-porting the physical infrastructure of the institutes data centers. You will work closely with other Institutes and internal operational teams to ensure the reliability, security, and efficiency of the datacenter environments. Your duties will include hardware installation, troubleshooting, repairs, and assisting with network and server configurations. This is an onsite position in Rockville, MD.

Requirements

High school diploma and 5+ year of experience working in data centers, network operations or hardware support roles
Familiarity with enterprise server and networking equipment from vendors like Dell, HP, Cisco, etc.
CompTIA A+, Network+
Familiarity with power systems, cooling, and environmental controls in a datacenter setting
Experience with cabling standards and best practices (CAT6, fiber, etc.)
Knowledge of hardware troubleshooting and replacement (servers, switches, storage devices)
Knowledge of rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment
Experience with quickly diagnosing and resolving technical issues with minimal supervision
Ability to working in tight spaces and datacenter environments
Ability to lift and move heavy equipment (up to 50 lbs.)
Must be able to obtain and maintain a NIH public trust

Nice To Haves

Associate's or bachelor’s degree in information technology, Computer Science, or related field preferred
Certified Data Center Professional (CDCP): Covers fundamentals of data center de-sign, management, and operations
Data Center Certified Associate (DCCA) or equivalent
Familiarity with StruxureWare Data Center Expert software
Ability to document processes and procedures clearly
Experience monitoring environmental sensors and determining issues prior to im-pact to systems
Datacenter-specific certifications (e.g., Cisco CCNA, VMware VCP)
Strong communication skills to interact with team members and stakeholders
Track record of working effectively within a team, and support to peers toward im-proved processes and results
Ability to work in a climate-controlled datacenter environment with potential exposure to loud noise, fluctuating temperatures, and confined spaces

Responsibilities

Collaborate with other members of the Data Center team as well as other operations teams within NIAID to manage and maintain the datacenters according to defined policy.
Provide support for implementation, troubleshooting, and maintenance.
Provide data center support to respond to emergency incidents that affect mission-essential services.
Monitor, engage and oversee vendors and subcontractors supporting the data centers.
Install, configure, and decommission physical servers, network equipment, and storage systems.
Monitor datacenter systems and equipment to identify and resolve issues promptly, including network connectivity, power, cooling, and hardware failures.
Manage network cabling, power distribution units (PDUs), and connections for all hardware.
Ensure proper labeling and documentation for all cabling setups.
Follow data center documentation as assigned.
Working with the Datacenter manager to coordinate the installation and maintenance of data center equipment.
Track inventory of datacenter equipment, hardware, and consumables.
Manage parts, spares, and supplies required for daily operations.
Responsible for racking and stacking of servers and related devices.
Maintain accurate documentation of procedures, configurations, and incidents.
Prepare reports on system performance, downtime, and maintenance schedules.
Assist other team in performing root cause analysis for operational issues as they occur.

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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