Data Center Technician, ADC InfraOps DCO

Amazon•Alexandria, VA

1d•Onsite

About The Position

The Infrastructure Operations team is looking for cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. We value work-life harmony and strive for flexibility. Our employee-led affinity groups foster a culture of inclusion, and ongoing events and learning experiences inspire uniqueness. We’re continuously raising our performance bar and provide endless knowledge-sharing, mentorship, and career-advancing resources.

Requirements

High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice To Haves

Hands-on experience with one or more of the following hardware platforms (e.g. Dell, HP)
Networking experience with CCNA and/or Network+ certifications
Associate's degree in IT-related field plus two years of progressively responsible experience

Responsibilities

All tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Are biased to act in the absence of direction or support
Improve effectiveness through process innovation