Facility Operations Center Engineer, ADC InfraOps FOC

Amazon • Arlington, VA

20h • $37 - $65 • Onsite

About The Position

Amazon is seeking a Facility Operations Center Engineer to join the Data Center Infrastructure Operations organization. This role is crucial for supporting the Facility Operations Center (FOC), which is responsible for 24x7 monitoring of the data center’s physical infrastructure. The FOC ensures an optimal and gratifying customer experience through consistency, reliability, and attention to detail. The successful candidate will provide assistance and support to onsite operations teams, ensuring overall availability and reliability to meet or exceed defined service levels. The FOC serves as a centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems, supporting availability by communicating prompt and accurate alarm and event notifications. It also enforces Change Management policies to ensure safety across all AWS data centers and acts as a communication hub during emergency and normal operations. The FOC proactively monitors life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers, PDUs, and ATSs) that provide power and cooling to the platform 24x7x365. The role involves ensuring critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). This position requires the candidate to be a US Citizen and possess and maintain an active TS/SCI security clearance with polygraph, and to opt into a commensurate clearance for each government agency for which they perform AWS work. AWS Infrastructure Services designs, plans, delivers, and operates all AWS global infrastructure, supporting data centers and all associated equipment to ensure continuous customer access to innovation.

Requirements

• 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent
• 1+ years of customer facing IT role or physical security systems/infrastructure work experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• Experience documenting technical customer issues

Nice To Haves

• Experience troubleshooting and debugging technical systems
• 3+ years of Microsoft Office products and applications experience
• 3+ years of customer service experience

Responsibilities

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate level of understanding of critical infrastructure
• Proficient computer and communication skills
• Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level