Data Center Technician (On-site)

Trace3Reno, NV
50d$25 - $30Onsite

About The Position

Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers. This is a Contractor position with a 100% Onsite requirement

Requirements

  • A minimum of one to three years' experience in a technical or data center support role.
  • High School diploma/GED required.
  • Good understanding of the OSI model
  • Good command of written and spoken English.
  • Excellent customer service skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Must have a strong attention to detail.
  • Participation in an on-call rotation for after-hours support.

Nice To Haves

  • CompTIA, A+, BICSI or similar certification is preferred.

Responsibilities

  • Support the day-to-day operations of the data center and execute various projects.
  • Perform analysis and consulting of customers' IT infrastructure hardware in production; perform a walkthrough with the customer to determine the ability to deliver the project.
  • Install and manage structured cabling infrastructure projects.
  • Elicit Data Center infrastructure requirements from clients.
  • Install, terminate, test, and label all cross-connects (copper and fiber) in the data center in accordance with standard operating procedures.
  • Perform preventative maintenance and repairs by troubleshooting cabling system issues.
  • Troubleshoot and address physical issues.
  • Create straight-through, crossover, and console cables.
  • Install or move shelves, power strips, rails, cable management, servers, switches, and other equipment as required.
  • Identify and report problem devices. Replace defective parts as directed.
  • Visually inspect equipment for errors or unusual noises.
  • Assist in performing infrastructure readiness tests.
  • Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking).
  • Test and validate remote accessibility to the customer computer, server, and/or network system.
  • Monitor and perform ongoing maintenance on servers and network equipment.
  • Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
  • Create and maintain service desk documentation.
  • Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations.
  • Ensure that power tests and reports on all incoming products are conducted before they are moved to the data center floor, per practices.
  • Digitally scan all incoming paperwork, transmit results, and proactively provide recommendations on gaps.
  • Input all device locations and cable connections into a customer-defined database.
  • Record all received products into a customer-defined database (including asset tags information, product manufacturer, model, and serial number).
  • Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
  • Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes.
  • Maintain a high level of customer satisfaction.
  • Review work orders proactively and as post-work quality assurance to ensure requests are handled appropriately.
  • Actively participate during the service transition phase to perform knowledge transfer and documentation.
  • Develop documentation to maintain accurate records of customer computer, server, and network systems.
  • Shipping/loading dock management (report new items received).
  • Accept, fulfill, and report status via the ticketing system, time reports, and email processes.
  • Escort vendors and repair technicians as requested by the customer.
  • Perform crisis management in critical situations or during major service outages.
  • Communicate with stakeholders according to SLAs (service level agreements).
  • Perform root cause analysis.
  • Follow the Company's best practices and Standard Operating Procedures.
  • Mentor lower-level Data Center Technicians.
  • May perform other duties as assigned by supervisor.

Benefits

  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off

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What This Job Offers

Career Level

Entry Level

Industry

Professional, Scientific, and Technical Services

Education Level

High school or GED

Number of Employees

1,001-5,000 employees

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