Data Center Support Engineer

Cognizant Technology Solutions•San Jose, CA

4d•Onsite

About The Position

As a Data Center Support Engineer, you will make an impact by providing on-site, hands-on support for data center and lab environments, including hardware installation, troubleshooting, maintenance, and operational tasks. You will help ensure a safe, organized, and efficient data center environment while supporting the broader engineering team worldwide. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Associate Director. In this role, you will •Perform equipment moves, installations, and setup within and across lab and data center environments •Troubleshoot and resolve hardware and network issues (break/fix tasks) •Support decommissioning, disposal, and maintenance of data center equipment •Install, configure,and upgrade servers,routers, switches, and operating systems (Windows, Linux, IOS) •Deploy and configure VMware ESXi and manage Power Distribution Units (mPDUs) •Perform network troubleshooting across Layers 1-3 •Maintain accurate asset records and labeling for equipment, components, and devices •Ensure lab cleanliness,safety,and compliance with site policies and SOPs •Provide basic testbed and lab environment support •Respond to emergency support requests as required •Follow SOPs, policies, and procedures, contributing to process improvement initiatives Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in San Jose, California. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

Experience with intra- and inter-lab equipment and rack moves
Ability to safely operate manual forklifts and other lifting equipment
Strong cable management skills, including routing, organizing, labeling, and cleaning up network cables
Hands-on troubleshooting and break-fix experience with hardware and networking equipment
Installation, configuration, and upgrade of servers, routers, switches, and operating systems
VMware ESXi installation and upgrade experience
Experience replicating or building configurations based on customer requirements
Installation and networking of managed Power Distribution Units (mPDUs)
Rack, stack, and PDU installation experience

Nice To Haves

Experience with accurate labeling and inventory maintenance within a data center environment
Strong adherence to SOPs, policies, and procedures with contributions toward continuous improvement

Responsibilities

Perform equipment moves, installations, and setup within and across lab and data center environments
Troubleshoot and resolve hardware and network issues (break/fix tasks)
Support decommissioning, disposal, and maintenance of data center equipment
Install, configure,and upgrade servers,routers, switches, and operating systems (Windows, Linux, IOS)
Deploy and configure VMware ESXi and manage Power Distribution Units (mPDUs)
Perform network troubleshooting across Layers 1-3
Maintain accurate asset records and labeling for equipment, components, and devices
Ensure lab cleanliness,safety,and compliance with site policies and SOPs
Provide basic testbed and lab environment support
Respond to emergency support requests as required
Follow SOPs, policies, and procedures, contributing to process improvement initiatives