Data Center, Orientation Program Manager

Amazon•Boardman, OR

20h

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

2+ years of program or project management experience
Bachelor's degree in a relevant field or equivalent work experience
Experience facilitating in group settings with an audience of 50+

Nice To Haves

Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
Consistently delivers results through effective decision-making, taking ownership, and leadership in collaborative environments, without relying on formal authority.
Experience with instruction management specifically and Learning and Development generally
The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel
Excellent written and verbal communication skills, experience working with internationally distributed teams, and a demonstrated ability to communicate and influence people, teams, and organizations across a variety of media

Responsibilities

Deeply involved in design of the onboarding and learning systems. Manage complex onboarding initiatives, deliver critical solutions, drive significant improvements, and deploy new mechanisms.
Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding activities.
Define, organize, and manage the scheduling, logistics, and administration of locally and globally planned virtual and in-person instructor led orientation and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors’ schedules.
Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end orientation process.
Have a basic understanding of Amazon’s PXT (human resources) systems and processes and lead basic PXT onboarding for New Hires.
Manage frequent, localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms.
Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation.
Play a crucial role in new hire onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization, facilitating a seamless transition for new hires into their daily operations.