Data Center Operations (IAD)

Summit•Ashburn, VA

1d•$32 - $41

About The Position

What You’ll Do: Manage end-to-end trouble ticket ownership, from initial triage through resolution and documentation. Work both independently and collaboratively to support daily data center operations and maintenance activities. Install, configure, and decommission server and network equipment for customers and internal teams, ensuring all work meets operational and safety standards. Maintain accurate records of work performed, asset changes, and cabling updates within ticketing and inventory systems. Proactively identify opportunities to improve organization, labeling, and workflow efficiency within the facility. Stay engaged with internal communications, operational updates, and change management notices. Adapt to evolving operational needs and participate in on-call or maintenance windows as required. What You’ll Deliver: Professional interaction with local and remote customers, vendors, and internal stakeholders. High-quality remote hands support across Summit’s primary Ashburn facility and nearby secondary sites. Effective server and network troubleshooting, escalating appropriately when needed. Consistent adherence to Summit’s standards for quality, safety, and response time. A clean, organized, and audit-ready colocation environment, including structured cabling, clear labeling, and orderly rack layouts. Reliable execution of physical infrastructure tasks including hardware swaps, cable runs, and equipment audits. You’ll Thrive in This Role If You: 3+ years of experience in a data center, NOC, IT support, or similar technical operations environment. Demonstrated experience with troubleshooting and fault isolation across hardware, network, or OS layers. Comfort managing multiple priorities through a ticketing or service management system. Working knowledge of Windows Server and common Linux distributions (Ubuntu, Alma, Rocky, CentOS). Ability to work a designated shift with flexibility for maintenance windows in a 24/7/365 operation. Strong written and verbal communication skills with a customer-focused mindset. A proactive approach to organization, documentation, and continuous learning. Physical & Environmental Requirements Ability to lift up to 75 lbs to shoulder height. Ability to sit, stand, and walk for extended periods, including regular ladder use. Visual acuity to read equipment labels and cabling details at varying distances. Comfortable using company-provided hand and power tools safely and effectively. Technical Knowledge & Skills Linux and Windows system operation, networking, and troubleshooting. Physical configuration, maintenance, and diagnostics of x86 server hardware. Structured cabling installation, termination, and testing aligned to BICSI or comparable standards. Intermediate understanding of networking concepts and protocols including OSI, TCP/IP, CIDR, SNMP, and VLANs. Familiarity with: Ethernet switching and basic configuration concepts IP addressing and subnetting DNS fundamentals and basic troubleshooting HTTP / web service basics At Summit, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you! Empower our people Constant elevation Customer first Focus on outcomes Embrace curiosity Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a quick look at some of what's included. Your recruiter will walk you through all the details, and a few extras we didn't list here. Flexible Time Off (yes, really) Health, Dental, and Vision Insurance — with HSA/HRA options 401(k) with 4% employer match Life Insurance, Short and Long-Term Disability coverage Free employee colocation and cloud account A fun, casual work environment where you can be yourself Compensation: The salary range for this role is $32- $40.50 per hour dependent on your experience, skills, and location. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table — and where you want to grow. Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context. Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected].

Requirements

3+ years of experience in a data center, NOC, IT support, or similar technical operations environment.
Demonstrated experience with troubleshooting and fault isolation across hardware, network, or OS layers.
Comfort managing multiple priorities through a ticketing or service management system.
Working knowledge of Windows Server and common Linux distributions (Ubuntu, Alma, Rocky, CentOS).
Ability to work a designated shift with flexibility for maintenance windows in a 24/7/365 operation.
Strong written and verbal communication skills with a customer-focused mindset.
A proactive approach to organization, documentation, and continuous learning.
Ability to lift up to 75 lbs to shoulder height.
Ability to sit, stand, and walk for extended periods, including regular ladder use.
Visual acuity to read equipment labels and cabling details at varying distances.
Comfortable using company-provided hand and power tools safely and effectively.
Linux and Windows system operation, networking, and troubleshooting.
Physical configuration, maintenance, and diagnostics of x86 server hardware.
Structured cabling installation, termination, and testing aligned to BICSI or comparable standards.
Intermediate understanding of networking concepts and protocols including OSI, TCP/IP, CIDR, SNMP, and VLANs.
Familiarity with: Ethernet switching and basic configuration concepts
IP addressing and subnetting
DNS fundamentals and basic troubleshooting
HTTP / web service basics

Responsibilities

Manage end-to-end trouble ticket ownership, from initial triage through resolution and documentation.
Work both independently and collaboratively to support daily data center operations and maintenance activities.
Install, configure, and decommission server and network equipment for customers and internal teams, ensuring all work meets operational and safety standards.
Maintain accurate records of work performed, asset changes, and cabling updates within ticketing and inventory systems.
Proactively identify opportunities to improve organization, labeling, and workflow efficiency within the facility.
Stay engaged with internal communications, operational updates, and change management notices.
Adapt to evolving operational needs and participate in on-call or maintenance windows as required.
Professional interaction with local and remote customers, vendors, and internal stakeholders.
High-quality remote hands support across Summit’s primary Ashburn facility and nearby secondary sites.
Effective server and network troubleshooting, escalating appropriately when needed.
Consistent adherence to Summit’s standards for quality, safety, and response time.
A clean, organized, and audit-ready colocation environment, including structured cabling, clear labeling, and orderly rack layouts.
Reliable execution of physical infrastructure tasks including hardware swaps, cable runs, and equipment audits.