Data Center Operations Manager, Amazon Dedicated Cloud

Amazon.com, Inc.•Alexandria, VA

29d

About The Position

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level. As a Data Center Operations (DCO) Manager with Amazon Web Services, you will support the National Mission in a challenging, but rewarding environment. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Requirements

2+ years of professional or military experience, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
2+ years of data center engineering or operations experience
2+ years of people management experience
A+ or Network+ or Security+, or AWS certification
Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice To Haves

Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
Knowledge of Linux/Unix Administration
Knowledge of hardware architectures
CCNA or equivalent level networking certification
Excellent verbal and written communication skills.

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators
Routinely review ticket queue for large events and address accordingly
Guide, train, and educate data operations technicians on the best practices related to all service owner issues
Manage and deliver mid-size projects
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
Manage a diverse team of data technicians with varying skills
Maintain the on-call schedule coordinating absence and vacations
Recruit and train data technicians to ensure appropriate staffing levels
Write and deliver performance reviews for staff

Benefits

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

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