Data Center Operations Lead

IREN•Childress, TX

15h•Onsite

About The Position

IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance computers. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. Join our dynamic, fast-paced team as a Data Center Operations Lead, where you'll play a pivotal role in developing new data center projects. This is your chance to thrive in a high-growth environment, driving impactful projects at the cutting edge of energy and technology infrastructure. We have grown substantially since 2019, from our inception in Australia to now having several facilities across North America and being listed on NASDAQ… and we are just getting started! By joining us, you will be contributing to the future of sustainable high-performance computers and the local communities we strive to have a positive impact on.

Requirements

3-5 years in mission-critical, 24/7 data center operations or network operations center, including leadership, mentoring, and shift-lead roles for small teams.
Expert in real-time incident management, ensuringaccuratecategorization, prioritization, triage, and stabilization of IT hardware, network, and facility issues.
Skilled in monitoring GPU compute clusters, network environments, and facility infrastructure,validatingalerts and coordinating immediate response actions.
Proficient in ITSM ticketing: validation, prioritization, routing, and initial root-cause assessment for engineering follow-up.
Experienced in coordinating on-sitesmart-handssupport, directing technicians and facilities staff based on incident priority and operational impact.
Strong commitment to operational continuity through shift handovers,accuratelogging, risk communication, and clear inter-team collaboration.
Bachelor’s degree in a technical field or equivalent military/technical operations experience.

Responsibilities

Serve as the primary real-time decision-maker for active incidents while embedded onsite with shift teams, ensuring accurate categorization, prioritization, timely triage, clear communication, and stabilization actions across IT hardware, network, GPU clusters, and facility systems.
Monitor IOC dashboards for GPU cluster, network, and facility alerts,validating signal quality, assessing operational impact, and coordinating appropriate response actions in real time alongside the shift team.
Validate ticket prioritization, ensure accurate routing, and identify emerging ticketing patterns or repeat issues, directing follow-up tasks to IOC analysts, day-shift leads, or on-site technicians as needed.
Coordinate smart-hands activities and support requests related to GPU clusters, facility systems, and network operations, providing guidance to technicians and ensuring safe, timely execution.
Escalate critical or high-impact incidents to the IOC Manager or Tier 2/Engineering teams with clear context, documented evidence, and recommended next steps.
Perform initial root-cause assessment (RCA) by collecting evidence, timelines, logs, and observations toestablishcategory and priority, then coordinate the handoff of deeper investigation and full RCA tasks to IOC analysts and day-shift leads.
Conduct structured shift handover briefings and maintain precise operational logs, ensuring operational continuity, situational awareness, and seamless transition between shifts.
Contribute to process improvements by identifying operational gaps, recurring issues, or workflow inefficiencies observed during the shift, and proposing actionable solutions.
Provide guidance and mentorship to shift analysts, fostering consistent application of incident management standards and best practices while embedded onsite.

Benefits

Actual compensation will be determined based on factors such as experience, qualifications.
15% night-shift premium for eligible roles, when applicable
Overtime compensation for non-exempt workers for hours worked over 40 per week
Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Paid professional development and access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities