Data Center Manager

Oracle•Phoenix, AZ

About The Position

This role will be the technical liaison between the technology teams and the Data Center Environment. You can fix and solve all but the most complex infrastructure issues. As a skilled trouble-shooter on a wide range of Data Center environment and systems you understand which issues to escalated to the appropriate resolver groups. You build and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification, You can execute small projects on your own and work with your Direct Management in planning and executing larger local projects. You ensure consistency to all established guidelines and management practices for your employees. Some travel will be involved. Career Level - M2

Requirements

+2 years experience, managing teams, including line management, appraisals, performance reviews, hiring new team members etc.
3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
3-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.
Must have demonstrated expertise in two or more of these areas: Systems administration (Linux and/or Windows Servers) Networking (DNS, TCP/IP) Process improvement execution
Examples of an aim to dig into the details of a system or process to solve customer problems.
Good interpersonal skills.
Strong influencing skills.
Work independently, with little direct management.
Open to provide after-hours support as needed.
Experience supporting large, Enterprise customers in an Operations environment.
Solid understanding of Data Center environment and infrastructure: Cabling, Cooling, Power (UPS, Generation).
Demonstrated examples of Data Center white space capacity planning.
Demonstrate understanding of Organizational Change.
Strong verbal and written communication skills.
Ability to speak confidently and communicate clearly with internal customers.
Work well with demanding customer environment and delight customer.
Strong consistency to process and be process champion.
Advanced knowledge of network architecture and protocols.
Experience with enterprise administrative scripting using a major scripting language (PowerShell, Bash, Perl, etc.).
Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
Superb communication skills and ability to communicate effectively professionally with a diverse group of customers and staff.
Experience providing client-facing, direct customer support and service.
Ability to connect with all levels of an organization in a professional, and tactful manner.
Ability to work efficiently in multi-functional teams or inventively and independently as an individual.
BA/BS degree and relevant experience.

Responsibilities

Act as technical liaison for our technical teams.
Understand internal customer problem and provide technical solution in timely manner.
Understand customer urgency and sensitivity of problem.
Installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
Assist with server operating system and application upgrades, bug fixes and patching.
Working on standardization projects for both hardware and software under the Oracle technology stack, while providing consistent system uptime as encouraged in an IaaS environment.
Ability to quickly learn new technologies and keep up with the latest technologies.
Work with a world class team to develop, implement, and support powerful Oracle technology.
Manages a team maintaining and/or implementing hardware project(s) and/or internal systems.
Defines, documents, and manages scope, expectations, implementation approach, work and acceptance testing criteria.
Leads a specialized area which may have diverse functional elements.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance