Data Center Manager

Amazon • Boardman, OR

13h • $78,400 - $137,300 • Onsite

About The Position

AWS is seeking technology managers to lead a team responsible for maintaining cloud infrastructure for global data center operations. This role requires experience in people management, a strong technical understanding, and the vision to advance AWS Data Center Operations. The successful candidate will be involved in strategy development, mentoring, project sponsorship, and proposing technical solutions. The position includes leading teams in hardware and network diagnostics, physical repair, and participating in an on-call rotation. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring continuous access to cloud services for customers. The team works on challenging problems related to the supply chain and collaborates across AWS to maintain high standards for safety and security, provide infinite capacity, and minimize costs. The role is part of an inclusive culture that encourages bold ideas. The PDX AWS GovCloud region has specific U.S. Citizenship requirements for logical access, effective February 24, 2026.

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Nice To Haves

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
• Experience with system management tools and client/server environments

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
• Support data centers in various operational stages, potentially requiring travel to established locations for training until your designated site becomes fully operational.

Benefits

• comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• endless knowledge-sharing, mentorship and other career-advancing resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager