Data Center Infrastructure Delivery Manager

Amazon • Santa Clara, CA

1d

About The Position

Transform the backbone of digital infrastructure by leading a dynamic team that
builds and maintains the critical networks powering global technology. In this
role, you'll drive operational excellence, optimize data center deployment
strategies, and create seamless connectivity solutions that support Amazon's
massive technological ecosystem.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

The ideal candidate will possess a technology background that enables them to
understand the complexities of the sophisticated network architecture of Amazon
data centers. To be a qualified candidate for this role you must have experience
operating in large-scale data center or a background in telecom networks and
display a demonstrated ability to think broadly and strategically, as this is
needed to align the future of Infrastructure Delivery with the larger objectives
of the business.
You will be responsible for managing group of technicians who are installing and
building server rack capacity for our customers. You must be passionate about
Customer Experience, think and act globally and want to contribute to
innovations in the area of Data Center Infrastructure.

This role supports data centers in various operational stages. The position may
be assigned to a facility still under development, which could require travel to
established locations for training until your designated site becomes fully
operational.

Diverse Experiences AWS values diverse experiences. Even if you do not meet all
of the preferred qualifications and skills listed in the job description, we
encourage candidates to apply. If your career is just starting, hasn’t followed
a traditional path, or includes alternative experiences, don’t let it stop you
from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly
adopted cloud platform. We pioneered cloud computing and never stopped
innovating — that’s why customers from the most successful startups to Global
500 companies trust our robust suite of products and services to power their
businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.

Requirements

• 2+ years of management/team lead function experience
• 2+ years of experience in a data center technology role and/or 2 + years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Nice To Haves

• Experience conducting interviews and making effective hiring decisions
• Work a flexible work schedule including evenings, overnights, and weekends
• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• Experience with installing physical data center equipment such as copper/fiber cabling and racks
• Understanding of networking infrastructure topology
• Certifications in a relevant field (CCENT, Network+, CCNA)

Responsibilities

• Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
• Delivering capacity to existing Data Centers
• Helping build and bring online new Data Centers
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
• Assisting & managing relationships with external vendors & contractors
• Liaising with internal teams & management groups
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level