Data Center Infrastructure Delivery Manager, Night Shift

Amazon • Herndon, VA

1d • Onsite

About The Position

Transform the backbone of digital infrastructure by leading a dynamic team that
builds and maintains the critical networks powering global technology. In this
role, you'll drive operational excellence, optimize data center deployment
strategies, and create seamless connectivity solutions that support Amazon's
massive technological ecosystem.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
clouds running. We support all AWS data centers and all the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be
restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be
accessed from outside of the United States)

The ideal candidate will possess a technology background that enables them to
understand the complexities of the sophisticated network architecture of Amazon
data centers. To be a qualified candidate for this role you must have experience
operating in large-scale data center or a background in telecom networks and
display a demonstrated ability to think broadly and strategically, as this is
needed to align the future of Infrastructure Delivery with the larger objectives
of the business.
You will be responsible for managing a group of technicians who are installing
and building server rack capacity for our customers. You must be passionate
about Customer Experience, think and act globally and want to contribute to
innovations in Data Center Infrastructure.

This role supports data centers in various operational stages. The position may
be assigned to a facility still under development, which could require travel to
established locations for training until your designated site becomes fully
operational.

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
• 2+ years of management/team lead function experience
• 2+ years of experience in a data center technology role and/or 2 + years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment

Nice To Haves

• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• Experience with installing physical data center equipment such as copper/fiber cabling and racks
• Understanding of networking infrastructure topology
• Certifications in a relevant field (CCENT, Network+, CCNA)
• Behavioral interviewing and hiring experience
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsibilities

• Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Delivering capacity to existing Data Centers
• Helping build and bring online new Data Centers
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
• Assisting & managing relationships with external vendors & contractors
• Liaising with internal teams & management groups
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager