Data Center Facilities Technician

Potawatomi Ventures•Milwaukee, WI

1d•Onsite

About The Position

The Data Center Facilities Technician is a member of the operations team at Data Holdings. Under the supervision of the Operations Manager (OM), this position is primarily responsible for customer interactions, including check-in, on boarding, off-boarding, and remote hands. The Data Center Facilities technician also assists with maintaining the mechanical, electrical, and plumbing systems as well as security controls, fire detection and prevention. These systems support collocation and various managed solutions for a wide variety of customers ranging from small to large enterprise organizations. Data Center Facilities Technician will directly interact with customers and vendors daily and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem solving capabilities and a proactive approach to maintenance and upkeep.

Requirements

Associate degree and a minimum of 1-2 years of progressively responsible experience within a data center or tech support environment.
Minimum of 1-2 years’ experience, preferably in a data center or tech support environment.
Previous Help Desk, Network Operations, or data center experience is strongly preferred.
Prior experience maneuvering within data center aisles to install/troubleshoot equipment, ability to climb a ladder.
Previous experience monitoring critical infrastructure or working within data center environment including diesel generators, chillers, CRAC’s/CRAH’s, power distribution units.
Experience and understanding of electrical and mechanical systems.
Building Management System knowledge and operating how-to.
JCI Metasys and Delta BMS experience.
Advanced diagnostic skills and tools knowledge to troubleshoot equipment.
Experience with Microsoft Office products including Excel and Word.
Able to operate word processing, spreadsheets, and presentation software.
Preferred experience in Layer 1 trouble shooting, cable networking and troubleshooting.
Must possess a strong customer service attitude and interpersonal skills.
Well disciplined, ability to follow written procedures, enforce standard operating procedures.
Ability to work 8-hour shifts, possibly standing for extended periods of time.
Proven ability to execute multiple tasks efficiently and effectively.
Proven ability to work effectively in a team environment.
Demonstrated ability to work without direct supervision.
Ability to prioritize work in a fast-paced, high-pressure environment.
Must be able to lift 40 lbs.

Responsibilities

Assist with the facility operations.
Understand and follow defined standard operating procedures.
Be able to identify server, storage, and networking components.
Actively monitor and participate in Data Holdings email, voice phone, Slack, SharePoint, and ticketing.
Understand the data center’s layer 1 infrastructure components and supporting tool set.
Respond to and update tickets in accordance with department procedures and best practices.
When appropriate, escalate issues quickly and efficiently to solve problems within the Data Holdings Management team.
Issue problem, change, and request tickets when necessary for both Data Holdings infrastructure and customer environments.
Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift.
Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
Maintain and ensure facility cleanliness and maintaining site “Tour Readiness.”
Responsible for ensuring installations, testing and close out of customer orders are completed in a timely manner.
Onboard new customers with badging and biometrics.
Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.
Provide on-site customer service to clients while working within the data center.
Provide on-site vendor support for maintenance, break/fix, and/or upgrades.
Provide oversight of contractors and service providers in the data center as appropriate.
Receive and ship items as required.
Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, additions, and changes.
Assist with technology installation including securing of cabinets, racking of equipment, and cabling of devices.
Assist with security and compliance tasks.
Maintain visitors’ log.
Update and maintain preventative maintenance schedule.
Observe “See something, say something” security policy.
Escalate any suspected security concerns.
Participate in on-call rotation.
Must work some holidays and have the flexibility to work extra shifts as required by management.
Comfortable working within a large data center consisting of high voltage power equipment, UPS systems, and generators.
Ensuring that all preventative maintenance is scheduled, completed, documented and outstanding issues are mitigated.
Other duties as assigned