Data Center Concierge IV

Equinix • Chicago, IL

1d • Onsite

About The Position

Equinix is the world’s digital infrastructure company, focused on shortening the path to connectivity to enable innovations that enrich work, life, and the planet. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. The Data Center Concierge IV supports day-to-day administrative and customer-facing operations across one or more data center facilities. This role involves applying working knowledge of standard operating procedures to resolve moderately complex issues, coordinating on-site activities, and delivering a positive customer experience. The individual will exercise judgment, escalate issues appropriately, and support overall team operations.

Requirements

• High school diploma or equivalent required.
• 2–4 years of relevant experience in administrative support, customer service, facilities, or site-based operations.
• Working knowledge of standard operating procedures and the ability to apply them to moderately complex situations.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Ability to manage multiple tasks, prioritize work, and exercise judgment in a fast-paced environment.
• Comfortable coordinating with cross-functional teams, customers, and vendors.
• Proficient in basic office systems and work request or ticketing tools.

Responsibilities

• Provide administrative support for multiple data center facilities, including phone coverage, work request tracking, dispatches, and escalations.
• Coordinate customer and vendor site visits, schedules, conference rooms, and tours.
• Respond to customer inquiries on-site and via direct communication channels, resolving issues or routing to appropriate teams.
• Educate customers on data center policies, procedures, facilities, and services.
• Escort customers and vendors during on-site work visits as required.
• Maintain positive relationships with customers and local vendors; support customer shipments and inventory needs.
• Assist with purchase requisitions, vendor coordination, and invoicing when needed.
• Identify trends or recurring customer issues and provide recommendations.
• Support special projects and provide back-up coverage for customer-facing operations as assigned.

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees