Data Center Computer Technician ONSITE in Ashburn, VA

Unisys • Ashburn, VA

10d • Onsite

About The Position

What success looks like in this role: Provide operational and technical support for assigned data center computer systems and associated peripheral equipment. Monitor performance of online systems using software support tools to complete all scheduled jobs in a timely manner. Perform standard maintenance and repair. Interface with clients and appropriate support groups to escalate issues for resolution. Reassign job priorities according to precedent, policy, and procedures. Participate in on-call rotation; respond to alerts and systems issues. Update systems and applications. Partner with vendors and component suppliers to replace or repair failed equipment. Support system installation and decommission processes, following standard approved ITIL Change Management procedures. Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools. Install equipment on the data center floor; request and oversee power, network, SAN, and KVM connections. Manage change and request processes for data center facility changes and maintenance. Support data cabling including network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors. Provide backup support for break-fix issues and configuration for servers and other devices. Provide technical support and hardware maintenance. Receive shipments for all inbound equipment for one or more data centers. Complete tickets to meet or exceed SLA requirements, and process service and change requests. Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations. Prepare for asset disposal by performing manual labor to move equipment. Provides a high level of operational and technical support for one or more computer systems and peripheral equipment. Monitors performance of systems utilizing software support tools. Ensures emergency operating procedures are maintained. Interfaces with clients and appropriate support groups to resolve complex issues. Depending on assignment, may handle hardware or software support for associated data center equipment. Leverages maintenance agreements and warranties to keep systems in optimal state.

Requirements

• High School Diploma or equivalent.
• Participation in an on-call roster.
• Availability to travel between locations within a 250-mile radius (when required).
• Experience with an enterprise IT service management tool.
• Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.
• Experience with network cable management (copper cable, fiber optic cabling).
• Facilities planning experience (space, power, and cooling).

Nice To Haves

• Certifications such as CompTIA Server+, Cisco CCNA, or Microsoft Azure Fundamentals are considered a plus

Responsibilities

• Provide operational and technical support for assigned data center computer systems and associated peripheral equipment.
• Monitor performance of online systems using software support tools to complete all scheduled jobs in a timely manner.
• Perform standard maintenance and repair.
• Interface with clients and appropriate support groups to escalate issues for resolution.
• Reassign job priorities according to precedent, policy, and procedures.
• Participate in on-call rotation; respond to alerts and systems issues.
• Update systems and applications.
• Partner with vendors and component suppliers to replace or repair failed equipment.
• Support system installation and decommission processes, following standard approved ITIL Change Management procedures.
• Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
• Install equipment on the data center floor; request and oversee power, network, SAN, and KVM connections.
• Manage change and request processes for data center facility changes and maintenance.
• Support data cabling including network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors.
• Provide backup support for break-fix issues and configuration for servers and other devices.
• Provide technical support and hardware maintenance.
• Receive shipments for all inbound equipment for one or more data centers.
• Complete tickets to meet or exceed SLA requirements, and process service and change requests.
• Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
• Prepare for asset disposal by performing manual labor to move equipment.
• Provides a high level of operational and technical support for one or more computer systems and peripheral equipment.
• Monitors performance of systems utilizing software support tools.
• Ensures emergency operating procedures are maintained.
• Interfaces with clients and appropriate support groups to resolve complex issues.
• Depending on assignment, may handle hardware or software support for associated data center equipment.
• Leverages maintenance agreements and warranties to keep systems in optimal state.

Benefits

• Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!
• We’re committed to supporting work-life balance and investing in your future success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED