Data and Evaluation Senior Manager

Childrens Law Center • Washington, DC

9d • $80,000 - $110,000 • Hybrid

About The Position

The Evaluation and Learning (E&L) team at Children’s Law Center (CLC) is responsible for capturing and measuring CLC’s reach in the community by collecting meaningful data that speaks to client and case outcomes. Specifically, the E&L team manages the case management system used by CLC attorneys (Legal Server), works with program staff and leadership to ensure data quality, reports on program performance and leads research and evaluation efforts to document implementation and outcomes. The Data and Evaluation Senior Manager (“Senior Manager”) leads the conceptualization and execution of evaluation projects intended to assess the effectiveness of CLC’s legal services. This includes designing implementation and outcome evaluations, as well as carrying out administrative research tasks. For example, the Senior Manager oversees the administration of CLC’s client satisfaction survey and the outcome evaluation of family law cases. Further, the Senior Manager updates and maintains all dashboards reporting program performance measures, trends and client data. The Senior Manager also helps responds to staff’s inquiries about Legal Server, generates grant reports and monitors data quality and integrity. The Senior Manager works under the direct supervision of the Director of Data and Evaluation and will help supervise the responsibilities of the Data Management Specialist.

Requirements

• Bachelor’s degree in relevant field (e.g., economics, policy, sociology, psychology, political science, etc.) with coursework in data analysis, performance monitoring and evaluation and/or applied research.
• Master’s degree or 7-10 years’ relevant experience in designing and conducting applied research studies, monitoring and evaluation, data analysis and/or related field.
• Experience designing and leading program evaluations and data collection activities (e.g., developing logic models, designing surveys, analyzing survey responses).
• Advanced experience in data visualization and dashboard development, preferably in Microsoft PowerBI.
• Advanced data analysis skills in Excel (e.g., generating pivot tables, writing complex formulas, visual basic for applications (VBA), macros).
• Qualitative and quantitative data analysis experience.
• Computer proficiency in MS Office Suite.
• Attention to detail.
• Strong critical and analytical thinking skills.
• Adaptability and ability to work under pressure.
• Strong self-management skills and proactivity.
• Excellent writing and verbal communication skills.
• Proven project management experience with a demonstrated ability to manage multiple projects simultaneously, each with different timelines.

Nice To Haves

• Experience with other analytical software, particularly R, strongly preferred.
• Prior experience working with a legal services organization, non-profit setting preferred.
• Experience using case management systems in a legal services organization, non-profit or law firm is a plus, with a preference for experience as a back-end user or administrator.

Responsibilities

• Apply participatory or community engaged methods to independently design and lead evaluation projects on the effectiveness of CLC’s legal services (e.g., client satisfaction survey, family law outcome evaluation, audit of pro bono cases).
• Conceptualize, implement and monitor data collection activities (e.g., client interviews, focus groups, surveys, program observations, etc.).
• Execute administrative and operational research tasks (e.g., client recruitment, incentives).
• Analyze, summarize and present evaluation findings in reports and presentations for CLC staff, partners, funders, clients and community members.
• Assist with reviewing and guiding the Data Management Specialist’s work, including contractual and compliance reporting, data cleaning and other research and evaluation tasks.
• Lead internal projects to collect feedback from CLC staff.
• Represent E&L team at meetings with internal program leadership and external partners.
• Develop and update all program dashboards and data visualizations in PowerBI to help program leadership oversee program implementation. This includes regularly reviewing the dashboards to proactively identify data inconsistencies and issues and making recommendations to program leadership on how to refine data collection and dashboard reporting.
• Work closely with program leadership to lead activities related to evaluation and grants management, including reviewing data quality and coding legal matters to different funding sources.
• Analyze data from Legal Server to inform program planning, development, implementation and assessment, particularly in support of grant proposals.
• Prepare and submit data for grant, contract, and funder reports.
• Generate other program performance reports for internal use by program leadership and staff.
• Serve as an administrator of CLC’s case management system, Legal Server.
• Respond to staff members’ Legal Server technical support inquiries.
• Assist with training staff on Legal Server.
• Conceptualize customizations and modifications to Legal Server to meet data collection requirements and enhance the user experience.
• Other duties as assigned.

Benefits

• Children’s Law Center offers a generous benefits package that includes medical, dental, vision, and short- and long-term disability insurance; employer-provided retirement contributions; flexible spending plans; and vacation, sick, holiday, family and medical leave.
• Employees with federal student loan debt can apply for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level