Data and Evaluation Lead

City of Durham, NC•Durham, NC

37d•$71,302 - $85,562

About The Position

As a member of the HOPE Team, the Data and Evaluation Lead will take ownership of the HOPE team's data-related processes -and lead us in developing and using innovative evaluations, practices, and tools. The Data and Evaluation lead will also build and maintain a community-wide quality by-name data set. This includes socializing data definitions, developing a shared vision for quality data, establishing reporting policies and procedures to ensure timely and clean data, and producing products that facilitate data-driven decision making. It will be critical that the Data and Evaluation Lead is the community's most ardent data evangelist and promotes the importance of creating and using data for continuous quality improvement methods and system change efforts.

Requirements

Bachelor's degree or equivalent in statistics, data or quantitative analysis, public policy, business, public administration, sociology, or directly related field
Five years of professional program administration and/or analytical experience in area of assignment.
Experience in statistical analyses, data reporting from complex systems, and building tools/dashboards in business intelligence software, like Power BI or Tableau.
A track record of demonstrating initiative and sound judgment when handling ambiguity.
A commitment to and interest in the core mission of the HOPE team: to end homelessness in Durham.
Flexibility and openness to programmatic changes in a rapidly scaling department.
Knowledge and experience with service delivery documentation, like HUD standards, HIPAA/Confidentiality standards, utilization review, and data management.
Significant experience with statistical analyses and program evaluation.
Significant experience building tools/dashboards in business intelligence software, like Power BI or Tableau.
Expertise in principles and practices of program development, administration, and policy development.
Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
A commitment to equity, which could include having already attended racial equity trainings.
Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.
A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.
Relevant lived experience in addition to professional experience.
Experience preparing clear and concise administrative and financial reports.
Experience with strategic planning.

Responsibilities

Ensures the by-name dataset is accurate, timely, and comprehensive by understanding how work on the ground is reflected in data and developing policies, procedures, and workflows to source and clean community data.
Designs and conducts programmatic evaluations that reveal bright spots and system constraints, leading to robust conversations on areas of improvement.
Works hand-in-hand with the HOPE team to anticipate, solve, and measure progress against system-level problems.
Develops internal data tools (inclusive of dashboards) that help program leaders and staff quickly and deeply understand their work and progress towards key measures.
Problem-solves data issues from a systems perspective by leveraging their deep familiarity with HMIS to compare data sets and identify trends or anomalies in the data.
Informs policies and procedures to clear the path for stronger data infrastructure (i.e. developing reporting SOPs, data sharing agreements, and community-wide data norms).
Evangelizes the use of data for improvement, advocacy, and storytelling through demonstrating the impact data can have on client outcomes, incorporating data into internal and external communications, and being a cheerleader for measurable improvements.[GU1]
Engages with Built for Zero to develop a strong understanding of quality data definitions, to learn from other data leads, and to support others in the sector.
Analyzes data and produces data products including monthly inflow/outflow reports and Built for Zero metrics to support data-informed decision making and to assess community progress.
Identifies and develops plans to fill community data capacity/capability gaps through developing and delivering training and advocating for data resources.