Data Analytics Team Lead

IQVIA•Bethlehem, PA

About The Position

Independently manage end-to-end delivery of data products and platforms for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data delivery and analytical reporting products that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. May perform role of Program Lead, Product Manager, and/or a leadership role in a specific CDM task (e.g. Subject Matter Expert (SME)). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents. Essential Functions Client Management Serve as primary point of contact for customer on data deliveryeporting product deliverables Provide leadership and technical guidance to DTLs supporting multiple large global studies Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage data-delivery and analytical reporting product development, continuous process improvements, issue escalation, workload projections, and provide technical expertise Lead product\platform requirements-gathering and negotiations with internal and external customers (e.g. business requirements, timelines, financial, process, resources) Maintain strong customer relationships Ensure open communications with customers and IQVIA management to independently manage and meet contractual obligations Service Management Meet with Data Management team members on a regular basis to ensure milestones meet timelines and quality deliverables Provide training and development to team members on use of data delivery/reporting products Establish strong communications with Data Management team, functional leads, project managers, and all other stakeholders Independently manage data-delivery platform development with business and technical expertise sufficient to satisfy customer and project-specific requirements Serve as the escalation point for unresolved issues related to data product functionality and performance Independently work with client data managers, vendors, and internal team members for resolution Ensure appropriate resources are assigned to meet project deliverables Create and/or review and sign-off on controlled documents related to data-delivery product design, modification, testing, deployment, and validation Ensure that data-delivery products meet agreed upon specifications per the DMP and contract/SOW Implement proactive quality management procedures related to data integrity, completeness, currency, reproducibility, and performance Manage service performance and provide leadership to identify root causes of issues and implement remedial actions Continuously look for opportunities to improve data delivery products and services Develop and work with team to implement plan to re-organize and drive change Ensure timely follow-up and resolution of compliance issues Subject Matter Expert (SME) / Leadership Responsibilities Serve as Subject Matter Expert (SME) Provide leadership and expertise in a specific CDM task or technology Serve as product owner for one or more data-deliveryeporting products Train and mentor junior DTL staff in data management and data-delivery best practices May coordinate the work of more junior DTL staff Independently maintain internal tracking databases and systems Financial Management / Business Development Support Contribute to SOW/budget management related to development of data delivery products and platforms Identify out of scope tasks and track change orders to completion Assess feasibility of data-delivery product feature development considering budget constraints Participate in pricing discussions across customer account Serve as Project Manager for single service data deliveryeporting projects Support RFP process (participate in review of RFP documents, pricing, attend bid defense) Other Responsibilities Independently bring process improvements and solutions to the CDM team/CDM department Lead a focus team or global or local best practice team Communicate lessons learned and/or present in CDM workshop(s) Manage the development and implementation of new technologies and methodologies Present at professional conferences and/or publish articles in professional journals Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions Perform other duties as directed by the functional manager

Requirements

Bachelorâs Degree in health, clinical, biological or mathematical sciences, or related field (Required)
5 years of direct Data Management experience with 3 or more years as a CDM project lead (Preferred)
Demonstrated expert data management skills and advanced knowledge of the data management process (e.g. therapeutic area, extensive knowledge in DM processes (data integration, transformation, and transfer), external data vendor reconciliation, management of laboratory data, and/or new technology)
Knowledge of medical data in clinical trial, healthcare provider\payee, and government agency contexts
Knowledge of industry-standard data specifications and data transaction models (e.g. CDISC\SDTM, HL7\FIHR)
Knowledge of operating procedures and work instructions and the ability to apply them in practice
Knowledge of Good Clinical Practices and relevant regulatory guidelines
Excellent communication, interpersonal, customer service, and teamwork skills
Excellent organizational and problem-solving skills
Excellent project management skills
Ability to work independently
Comprehensive understanding of the clinical drug development process
Ability to establish and maintain effective working relationships with coworkers, managers, and customers

Nice To Haves

Master's degree in healthcare informatics, data science, or related field/experience (Preferred)

Responsibilities

Serve as primary point of contact for customer on data deliveryeporting product deliverables
Provide leadership and technical guidance to DTLs supporting multiple large global studies
Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage data-delivery and analytical reporting product development, continuous process improvements, issue escalation, workload projections, and provide technical expertise
Lead product\platform requirements-gathering and negotiations with internal and external customers (e.g. business requirements, timelines, financial, process, resources)
Maintain strong customer relationships
Ensure open communications with customers and IQVIA management to independently manage and meet contractual obligations
Meet with Data Management team members on a regular basis to ensure milestones meet timelines and quality deliverables
Provide training and development to team members on use of data delivery/reporting products
Establish strong communications with Data Management team, functional leads, project managers, and all other stakeholders
Independently manage data-delivery platform development with business and technical expertise sufficient to satisfy customer and project-specific requirements
Serve as the escalation point for unresolved issues related to data product functionality and performance
Independently work with client data managers, vendors, and internal team members for resolution
Ensure appropriate resources are assigned to meet project deliverables
Create and/or review and sign-off on controlled documents related to data-delivery product design, modification, testing, deployment, and validation
Ensure that data-delivery products meet agreed upon specifications per the DMP and contract/SOW
Implement proactive quality management procedures related to data integrity, completeness, currency, reproducibility, and performance
Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
Continuously look for opportunities to improve data delivery products and services
Develop and work with team to implement plan to re-organize and drive change
Ensure timely follow-up and resolution of compliance issues
Serve as Subject Matter Expert (SME)
Provide leadership and expertise in a specific CDM task or technology
Serve as product owner for one or more data-deliveryeporting products
Train and mentor junior DTL staff in data management and data-delivery best practices
May coordinate the work of more junior DTL staff
Independently maintain internal tracking databases and systems
Contribute to SOW/budget management related to development of data delivery products and platforms
Identify out of scope tasks and track change orders to completion
Assess feasibility of data-delivery product feature development considering budget constraints
Participate in pricing discussions across customer account
Serve as Project Manager for single service data deliveryeporting projects
Support RFP process (participate in review of RFP documents, pricing, attend bid defense)
Independently bring process improvements and solutions to the CDM team/CDM department
Lead a focus team or global or local best practice team
Communicate lessons learned and/or present in CDM workshop(s)
Manage the development and implementation of new technologies and methodologies
Present at professional conferences and/or publish articles in professional journals
Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
Perform other duties as directed by the functional manager