Data Analyst

Crisis24 • Annapolis, MD

4d • Onsite

About The Position

The Data Analyst will play a key role in researching, analyzing, and resolving technical and data-related issues. This role is responsible for managing and ensuring the timely resolution of help desk tickets assigned via the ticketing queue or through direct interaction with clients and travel agencies. The Data Analyst will utilize various tools to troubleshoot and resolve common problems while escalating more complex issues to appropriate teams when necessary. Familiarity with travel data and industry-related data structures is a plus, as this role involves working with data related to travel bookings, reservations, and integrations. Location: Annapolis, MD

Requirements

• 1+ years of experience in a data analysis or technical support role.
• Basic SQL knowledge and experience using tools such as SQL Developer or TOAD.
• Proficiency in Microsoft Excel (pivot tables, data analysis functions, VLOOKUP, etc.).
• Experience handling help desk tickets, troubleshooting, and resolving client data and technical issues.
• Understanding travel data is a plus.
• Problem-Solving: Ability to analyze issues, troubleshoot effectively, and propose solutions.
• Attention to Detail: Strong focus on data accuracy and quality assurance.
• Communication: Clear written and verbal communication skills to interact with clients and internal teams.
• Collaboration: Ability to work in a team environment and escalate issues appropriately.
• Time Management: Ability to handle multiple tasks, prioritize effectively, and meet deadlines.
• Technical Proficiency: Strong working knowledge of Microsoft Office (Excel, Word, Outlook) and database tools.
• Ability to clearly define technical issue and potential solutions in writing
• Capability to effectively coordinate and lead discussions with internal and external clients/travel agencies
• Attention to detail is a must
• Ability to multitask, organize, and document
• Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive
• Ability to collaborate effectively and work as part of a team

Nice To Haves

• Familiarity with business intelligence or reporting tools (Power BI, Tableau) is a plus.

Responsibilities

• Provide timely and effective data and system support to Crisis24 clients.
• Investigate and troubleshoot technical and data issues using available tools, including Crisis24 applications and direct database access.
• Identify, document, and resolve recurring issues by recognizing trends and recommending process improvements.
• Escalate unresolved or complex issues to appropriate teams in accordance with approved escalation procedures.
• Maintain accurate documentation of troubleshooting steps and resolutions in the Crisis24 ticketing system.
• Ensure compliance with data security policies and protect client confidentiality, including handling Personally Identifiable Information (PII) securely.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed