Data Analyst

FORTUNE SOCIETY INC•New York, NY

4d•$36 - $38•Onsite

About The Position

Under the direct supervision of the Program Manager, Data, the Data Analyst (DA) supports Fortune Society's RISE, Education and Employment Services programs through evaluation and reporting of data related to service delivery and outcomes. The position involves identifying and determining data points for collection, working with IT and Evaluation and Quality Improvement (EQI) staff to insure data collection points are available within our internal database, conducting quality assurance exercise to ensure accurate data collection is occurring with program staff, entering data into funder databases, submitting reporting to external funders, generating routine and ad-hoc reports that supports the program by monitoring activities, contract performance and program milestones. Mission and Fit The DA must embody the values and mission of the Fortune Society. This includes meeting our participants where they are, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done. Attention to Detail The DA must demonstrate competency to develop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details. Collaboration The DA should be comfortable collaborating with staff at all levels (senior staff and peers) within the RISE, Education and Employment Services and other department areas to understand complex problems and create solutions. The DA will be asked for input on department projects, so they should be comfortable contributing constructive feedback and be a team player in supporting the team in completing projects. The DA should be comfortable leading group conversations and facilitating meetings. The DA should be in command of critical issues, impacting both the assigned contracts and data needs of the department. The DA should be able to prioritize effectively as new projects come up and communicate project progress routinely. Systems Thinking The DA should possess an ability to do systems thinking and solve problems in a way that is creative and collaborative. Data collection, analysis, and Excel expertise The DA needs to have experience using Excel for data analysis. They should understand basic Excel formulas and functions, PivotTables, charts, and graphs. The DA should also have familiarity with using client databases for data entry and reporting. The DA should have a foundational understanding of quantitative and qualitative methods and possess an ability to do "big picture" thinking and solve problems in a way that is creative and collaborative.

Requirements

Associate’s degree in public health, human services, criminal justice, sociology or related field preferred with a strong background in statistical analysis and/or data management . Bachelor's or master's degree a plus
Must have a thorough knowledge of Client Record Management (CRM) database systems, Microsoft Office, including Excel at an advanced level that includes the utilization of the Analysis Toolpak; including but not limited to intermediate/advanced knowledge of Index Match formulas, VLOOKUP, XLOOKUP and Pivot Tables.
A minimum of two years relevant work experience, preferably in a nonprofit social service setting;
Must be detail-oriented with superior quantitative and qualitative analytical skills. Ability to do "big picture" thinking and solve problems in a way that is creative and collaborative;
Excellent presentation, oral and written communication skills coupled with exceptional people skills;
Working knowledge and experience with compliance, quality assurance and/or quality improvement;
Ability to work independently and on a team;
Interest and appreciation of Fortune’s work in serving people who have been incarcerated and those who are at risk

Nice To Haves

Although not required, knowledge of and proficiency in the following will be useful: SQL, CaseWorthy, query construction, and Visual Basic;
Bilingual in Spanish/English a plus

Responsibilities

Directly, as well as through other relevant staff and interns, run reports and conduct ongoing internal and external analyses using the Agency’s Client Record Management System (CRM) as well as various external contract databases for RISE, Education and Employment Services’ related contracts and services;
Engage in process documentation, staff training, and regular quality assurance monitoring to ensure accuracy in performance outcomes documented in systems, in both agency and funder databases;
Advise the unit management team members of RISE, Education and Employment Services on performance relative to contract goals, required level of client service, focus on specific subpopulations (e.g., individuals who are unhoused), or activities (e.g., employment verification and job retention) in order to assist department, produce timely outcomes and achieve required rates and levels of performance;
Engage in data analysis and reporting, data visualization, research and evaluation, and development of appropriate qualitative and quantitative methodologies, including weekly performance outcome tracking reports;
Support unit management in coordinating departments’ partnership with the organization’s EQI and IT teams to develop and update tools that measure client performance and track milestone achievement, and ensure appropriate new report generation and modification;
Partner with unit management to insure appropriate employment/retention verification outcomes are in accordance with contract mandates, propound lists of clients in need of verification, and coordinate unit access of third party verification systems;
Prepare internal quality assurance reports and surveys (as requested by unit management) for the purpose of monitoring program performance, fidelity to practice, client satisfaction, etc.;
Participate in grant development preparation meetings, contract start-up meetings, and contract renewal review meetings related to new or potential contracts;
Represent the department in board report process and conduct reporting and data analysis as requested by senior management; and
Perform other duties as assigned.