Data Analyst

Urban Pathways, Inc.•New York, NY

About The Position

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Program Director, the Data Analyst is responsible for monitoring data quality and program performance. This role involves reviewing and analyzing data to identify areas for improvement and developing processes that strengthen internal systems and procedures. The Data Analyst’s work supports data-informed programmatic and organizational decision-making. The Data Analyst is an active listener who delivers high-quality outcomes and excellent customer service. The role requires cross-cultural awareness and a demonstrated ability to promote, contribute to, and sustain an equitable, inclusive, and anti-racist organizational culture and work environment.

Requirements

High school diploma or GED required. Associate’s degree preferred.
Experience working with unhoused individuals or populations with complex needs (mental health, substance use, etc.).
Strong knowledge of community resources, housing programs, and social services in NYC.
Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
Excellent communication, interpersonal, and crisis intervention skills.
Ability to work independently and as part of a collaborative team.
Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
May be required to work a flexible schedule including weekends, holidays, and evenings.
Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
Desire to perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Comfortable with using public transportation to travel to and from various programs sites.

Nice To Haves

Bi/Multi-lingual a plus.

Responsibilities

Prepares monthly reports summarizing program data with Program Director and senior management.
Provides monthly performance reports to government/funding agencies.
Provides ongoing reports on program data and identifies any trends or issues to share with senior management.
Monitors external database compliance.
Monitors and evaluates information and data systems on a regular basis.
Assists program leadership with data quality management.
Develops and implements procedures for effective data management.
Creates rules and procedures for program data sharing.
Interprets program data and analyzes the results.
Develops program data analytics to optimize the efficiency and quality of the data being collected.
Filters and “cleans” program data by reviewing reports and performance indicators to check the efficiency of the data collection processes in place.
Works with management to prioritize organizational needs and identify new processes that will improve existing systems and define new opportunities.
Works closely with program management to ensure program data complies with funding agency, regulatory agency, and Urban Pathways laws, regulations, policies, procedures, and guidelines.
Monitors both new government/funding agency laws and regulations and changes in existing government/funding agency laws and regulations. Modifies data standards and procedures accordingly.
Engages in an ongoing review of data collection processes to ensure efficiency, content, software utilization, etc. and ensures appropriateness and compliant with industry best practice levels.
Works closely with the Compliance team to conduct Internal and external database training as needed.
Analyzes and evaluates overall effectiveness of data collection processes.
Performs data validation and quality control checks to ensure adherence with funding agency, regulatory agency, and Urban Pathways data standards.
Ensures timely and accurate submission of data and reports.
Manage data entry and reporting platforms (e.g., AWARDS, Excel, statistical packages).
Assist with grant applications by providing evaluation data, outcomes analysis, and projected impact metrics.
Ensures compliance with all Urban Pathways, regulatory, and funding agency requirements regarding data analysis.
Communicates effectively, both verbally and in writing, in a professional manner.
Facilitates and attends meetings, training, and supervisory sessions.
Respond promptly to communications, including phone calls, emails, and written inquiries.
Develops and maintains relationships with community service providers, housing authorities, and public health professionals to facilitate a coordinated response.
Represents Urban Pathways at community meetings, forums and responds to inquiries as needed.
Performs all other duties as assigned and as required.

Benefits

Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

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