Data Analyst, Office of Vital Records Operations

City of New York • New York City, NY

1d

About The Position

The Bureau of Vital Statistics (BVS), within the NYC Department of Health and Mental Hygiene, registers, issues, amends, and securely stores all New York City birth and death certificates and related records. The Office of Vital Records (OVR) processes hundreds of thousands of customer requests annually, issues more than one million documents each year, and operates multiple public-facing lobbies that serve over 100,000 in-person customers. OVR is a major point of contact between New Yorkers and the Health Department and plays a critical role in service delivery, compliance, and revenue generation.

Requirements

• For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• To be appointed to Assignment Level II and above, candidates must have:
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Nice To Haves

• Excellent analytical, organizational, and problem-solving skills, with strong attention to detail.
• Strong written and verbal communication skills, including experience preparing reports or public-facing materials.
• Experience analyzing operational or administrative data in a high-volume service environment.
• Strong proficiency with Excel and other data analysis or reporting tools; experience creating dashboards or KPI reports preferred.
• Ability to translate data into clear, actionable insights for operational leadership.
• Experience coordinating across teams and working with diverse stakeholders.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Experience in customer service and operations is a plus.

Responsibilities

• Develop, produce, and distribute daily operational reports and workload analyses to support staffing decisions, prioritization, and resource allocation.
• Compile, validate, and coordinate data for internal and external reporting, including Mayor's Management Report, Accountability reporting, and processing time and escalation metrics.
• Monitor, track, and respond to commissioner-level IQ system inquiries, customer escalations, and inquiries from oversight entities, ensuring compliance with required response timelines.
• Analyze operational performance metrics to identify trends, anomalies, and potential risks, and proactively flag findings to leadership with data-informed recommendations.
• Develop, update, and maintain workflow documentation, user guides, and internal process standards for CAU and PSO operations.
• Review and update customer-facing forms, written materials, and online content in collaboration with Communications and subject matter experts.
• Support system modernization efforts by testing operational systems, documenting results, and reporting issues or enhancement needs
• Train, onboard, and supervise HRTP interns and staff volunteers, ensuring quality, consistency, and adherence to established procedures.
• Coordinate across units to support data accuracy, reporting timelines, and continuous operational improvement initiatives.

Benefits

• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level