Data Analyst/Technical Support Specialist

LAWMO•Kansas City, KS

50d•$70,000

About The Position

Legal Aid of Western Missouri is seeking a Data Analyst/Technical Support Specialist to join our team. This role is essential in supporting our mission by extracting and preparing reports from case management and related systems and providing IT Helpdesk services to staff. Proficiency in Excel, SQL, Power BI, or similar reporting tools as well as a background in hardware and software support and Microsoft 365 is preferred. This position will require occasional travel between Legal Aid of Western Missouri locations within the Kansas City Metro area, St. Joseph, Joplin and Warrensburg.

Requirements

Expertise in one or more of the following: SQL/Data analysis and reporting Database cleaning, validation, and quality assurance techniques Mobile Device Management/Microsoft Intune Watchguard or similar firewalls IAM (Identity and Access Management) Documentation and Change Management
Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication skills, both verbal and written.
Friendly demeanor with a good sense of humor.

Nice To Haves

COMPTIA or Microsoft/Azure Certifications are highly desirable.
Experience in a nonprofit or legal environment is preferred.

Responsibilities

Extract data from case management system, phone system, and other related systems to create reports and dashboards and support legal operations and reporting needs.
Provide general helpdesk support to staff, troubleshooting hardware and software issues.
Manage and support Microsoft 365 applications, including user account management and troubleshooting.
Assist in the deployment and management of Microsoft Intune for mobile device management.
Collaborate with team members to identify and implement technology solutions that enhance productivity.