Data Analyst - Customer Operations

Utility Warehouse

1d•Hybrid

About The Position

UW is a FTSE 250 company that provides essential home services like energy, broadband, mobile, and insurance all in one place. They are seeking a Data Analyst to join their Business Intelligence team. This role involves working with other analysts to develop data pipelines, transform and interrogate data, derive insights, and build reports and dashboards for stakeholders to drive strategic and operational decision-making. The Data Analyst will report directly to the Business Intelligence Manager and play a pivotal role in the company's digital transformation, focusing on driving efficiency, action, and leading customer service through robust measurement, actionable KPIs, reporting, and analytics. The successful candidate will work with operational and customer product teams to model data from business systems, making it ready for insights and operations. This position is an excellent opportunity for a data enthusiast with curiosity and an inquisitive attitude, comfortable with data manipulation, processing, and modelling, who appreciates self-service analytics and data governance, and wants to make a significant difference to the business's growth.

Requirements

Solid experience in SQL
Experience working with relational and non-relational data sources
Experience using Google Looker Studio (formerly Data Studio), or similar products
Data visualisation and data storytelling skills
Familiarity with data modelling concepts
Experience of requirements gathering and stakeholder management
Knowledge of Google Sheets
Familiarity with fundamental statistical concepts
Highly diligent with exemplary attention to detail
Strong communicator with ability to articulate complex technical subject matter to non-technical users
Worked with data supporting a Contact Centre operational environment

Nice To Haves

Experience with Google BigQuery preferable

Responsibilities

Join a small Business Intelligence team working within Operational Support
Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
Build a portfolio of reports and dashboards using Looker Studio
Ensure business alignment, active adoption and trust in numbers
Curate trusted data models to enable self service analytics
Manage the access and distribution of reports
Adopt best practice data management techniques
Be accountable for servicing information to our operations managers and team leaders

Benefits

A competitive salary
25 days holiday plus Bank Holidays
Life Insurance up to 4 x your salary
Discounted healthcare and medical cash plans including a free Virtual GP service
Private pension scheme
Share options and Save As You Earn Scheme
A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
Discounts on UW products & services
Access to conferences (e.g. NeurIPS, ICML)
Hybrid working, with 2 days in the office
Holiday trading- buy & sell up to 5 days holiday each year
Electric Car salary sacrifice scheme through Tusker
Cashback Card for free
Access to 100s of rewards and discounts through Perkbox
Free mortgage advice and a financial wellbeing tool
Family-friendly policies
Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
Belonging groups that help UW shape an even more inclusive future
A commitment to helping you develop your career journey through learning, coaching and new experiences