Data Analyst - Customer Insights

August Health

About The Position

At August, our data-driven approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we're building analytical expertise across our team and we're looking for a Data Analyst to join our Data team while partnering closely with Customer Success to help our clients better support their communities and caregivers. You'll be the bridge between data and customer empowerment, helping our Customer Success team show senior living communities how data insights can simplify workflows, reduce administrative burden, and give caregivers the tools they need to focus on resident care.

Requirements

2-3 years of data analyst experience with advanced SQL skills (window functions, CTEs, query optimization)
Experience with Python for data analysis and visualization tools like Looker, Tableau, or similar
Solid understanding of statistics for practical business applications
Customer-obsessed mindset with concrete examples of helping customers meet their goals
Experience presenting to external stakeholders and working directly with customers
Understanding of data structures, privacy, and responsible data stewardship
Excellent communication skills - you can make complex data accessible to anyone

Nice To Haves

Healthcare data experience (EHR systems, medical terminology) is a plus

Responsibilities

Analyze customer data to identify how communities can better support their caregivers and streamline workflows
Create dashboards, reports, and visualizations that help Customer Success demonstrate value to clients
Partner with Customer Success on Quarterly Business Reviews (QBRs), customer meetings, and strategic initiatives
Present findings to customers and translate complex data into clear, actionable recommendations
Build scalable data processes and provide strategic feedback to Product and Engineering teams
Understand senior living operations and caregiver workflow patterns to identify pain points and opportunities that empower care teams

Benefits

We offer market-competitive compensation based on experience and ability, including significant equity option grants.
Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA.
We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness.
Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year.

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