Data Analyst, Consumer Affairs

Land O'Lakes • Arden Hills, MN

1d • $70,800 - $106,200 • Hybrid

About The Position

The Consumer Affairs Data Analyst integrates the consumer and customer voice into the organization by analyzing contact data and building customized reports and data visualization dashboards that provide clear and actionable information for the Marketing, Quality Assurance, Research & Development, Operations and Marketing Insights teams. This role works with a broad range of people so we are seeking a self-motivated person with strong interpersonal skills and the ability to influence others.

Requirements

• Bachelor’s Degree or higher in Data Analytics, Data Science, Statistics or related field required.
• 3 or more years of experience as a data analyst (Food Industry preferred) with knowledge of statistics and control charts required.
• Experience using data visualization platforms such as Power BI, CRM platforms and MS Excel and using the data to tell a story.
• Strong attention to detail with proven ability to maintain data integrity or accuracy.
• Excellent written communication skills to present data clearly to both technical and non-technical audiences.

Responsibilities

• Monitor and analyze consumer and customer data and trends, escalating key insights or anomalies to Consumer Affairs Manager and relevant stakeholders.
• Build and maintain multiple dashboards and business review reports, including ad-hoc reports, using Emplifi CRM, Excel, Power BI and Snowflake data warehouse. Reports are shared widely across Quality Assurance, Marketing, Operations, etc.
• Partner with Quality Assurance leadership on Quality Improvement Program reporting and both internal and external plant quality reporting for Dairy Foods.
• Create, maintain and understand control charts, Pareto charts, tables, etc.
• Review recorded data in Emplifi CRM software system for accuracy and identify corrections.
• Act as technical resource for systems and reporting software for the team and partners.
• Lead work with IT partners, Emplifi CRM vendor and Consumer Affairs CRM Analyst on data integration and execute validation of data into Land O’Lakes data warehouse and Power BI.
• Stay abreast of trends and investigate new data visualization technology and processes to improve reporting.
• Attend internal and external meetings and events to benchmark best practices in Data Reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level