Dairy/Dept Leader

Kroger•Dearborn Heights, MI

1d•Onsite

About The Position

The Dairy/Dept Leader is responsible for creating an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service. This role involves establishing and maintaining a safe and clean environment, achieving sales and profit goals for the department, and monitoring and controlling quality assurance standards and expenses. The leader will direct and supervise all functions, duties, and activities within the department, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Must be 18 or older
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, subtraction)

Nice To Haves

High school education or equivalent preferred
Management experience preferred
Dairy experience
Retail experience
Second language (verbal, reading and/or writing)

Responsibilities

Promote trust and respect among associates, with a positive attitude
Communicate company, department, and job specific information to associates
Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork
Develop adequate scheduling to manage customer volume throughout hours of operation
Train and develop associates on performance of their job and participate in the performance appraisal process
Adhere to all local, state and federal laws, food safety regulations and company guidelines
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions
Offer product samples to help customers discover new items or products they inquire about
Inform customers of dairy specials
Develop and implement a department business plan to achieve desired results
Understand the store's layout and be able to locate products
Create and execute sales promotions in partnership with store management
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department
Prepare and submit seasonal critiques for the sales and merchandising supervisor
Implement the period promotional plan for the department
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Plan and organize the inventory process, maintain awareness; note any discrepancies
Train department associates on inventory/stocking and Computer Assisted Ordering
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation