Dairy Department Manager

Hy-Vee, Inc.•Omaha, NE

1d•Onsite

About The Position

The Dairy Department Manager is responsible for setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. This role coordinates the delivery of fresh, high-quality products at competitive retail prices. The manager is expected to maintain a positive company image by providing courteous, friendly, and efficient customer service to both customers and team members. Core competencies for this position include Partnerships, Growth mindset, Results oriented, Customer focused, and Professionalism. The manager is also responsible for fostering a friendly and fun atmosphere through flexibility and teamwork, encouraging employees to engage with customers, and ensuring prompt and efficient service.

Requirements

Must be 18+
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.
High school or equivalent experience.
Over one year of related work experience.

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
Determines department goals with store director.
Determines weekly work schedule and establishes a daily work plan for the department.
Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
Communicates with employees regarding sales and ideas.
Handles and satisfies customer issues.
Figures retail pricing and ensures correct pricing.
Extends invoices, posts invoices, and oversees department bookkeeping procedures.
Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
Conducts inventory of the department.
Plans displays, promotions, and determines pre-orders.
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
Understands and troubleshoots equipment and ensures maintenance is performed.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Ensures pricing is competitive in the market area.
Attends meetings and seminars and participates in continuing education.
Fills displays, checks in delivered merchandise, and works in the sales area.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Performs departmental duties as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.