D365FO Application Support Engineer

ReSound • Shakopee, MN

11h • $90,000 - $115,000

About The Position

Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group

Requirements

• 4+ years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution
• Ability to work autonomously and demonstrate high self-motivation.
• Strong focus on customer satisfaction and service orientation.
• Excellent analytical and communication abilities.
• Cultural sensitivity and awareness.
• Flexibility and a strong commitment to keeping systems operational.
• Proficiency in English, including speaking, writing, understanding, and reading.

Nice To Haves

• Experience with ServiceNow is a plus
• Relevant Microsoft ERP certifications are a plus

Responsibilities

• Understand business needs and processes
• Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group.
• Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
• Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
• Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
• Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support.

Benefits

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Free Hearing Aids for Family Members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees