D365FO Application Support Engineer
GN Group•Shakopee, MN
1d•$90,000 - $115,000
About The Position
Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group
Requirements
- 4+ years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution
- Ability to work autonomously and demonstrate high self-motivation.
- Strong focus on customer satisfaction and service orientation.
- Excellent analytical and communication abilities.
- Cultural sensitivity and awareness.
- Flexibility and a strong commitment to keeping systems operational.
- Proficiency in English, including speaking, writing, understanding, and reading.
Nice To Haves
- Experience with ServiceNow is a plus
- Relevant Microsoft ERP certifications are a plus
Responsibilities
- Understand business needs and processes
- Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group.
- Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
- Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
- Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
- Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support.
Benefits
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
