D365FO Application Support Engineer

ReSound•Shakopee, MN

12h•$90,000 - $115,000

About The Position

D365FO Application Support Engineer Position: D365FO Application Support Engineer Reports to Title: Manger, D365FO Support Department/Division: IT Primary Work Location: Shakopee, MN Position Overview Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group Key Responsibilities: Understand business needs and processes Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group. Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support. About Us At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible. At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

4+ years of experience with AX2012 and / or D365FO and experience with D365FO Warehouse Management solution
Experience with ServiceNow is a plus
Relevant Microsoft ERP certifications are a plus
Ability to work autonomously and demonstrate high self-motivation.
Strong focus on customer satisfaction and service orientation.
Excellent analytical and communication abilities.
Cultural sensitivity and awareness.
Flexibility and a strong commitment to keeping systems operational.
Proficiency in English, including speaking, writing, understanding, and reading.

Responsibilities

Understand business needs and processes
Troubleshoot and provide 2nd line support on our D365FO application to colleagues across the GN group.
Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents
Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs
Collaborate closely with other teams supporting the Service and Warehouse solution, ensuring coherent process support across platforms
Assist in defining and developing effective monitoring and observability for D365FO components to enable proactive support.