D365 CE/Customer Service - USME & DOD Holder

Illumina Technology Solutions

55d•Remote

About The Position

We are seeking an experienced D365 CE Technical Consultant specializing in the Customer Service module. The ideal candidate will have a strong technical background with hands-on experience in migrating customers from On-Premise to Online environments, ensuring successful transition and performance optimization post-migration

Requirements

Proven experience in Microsoft Dynamics 365 CE, with focus on the Customer Service module
Strong hands-on technical expertise in D365 CE customization, configuration, and migration from On-Prem to Online
Proficiency in C#, .NET, JavaScript, Power Platform (Power Automate, Power Apps, Dataverse), and API integrations
Experience integrating D365 CE with Microsoft and third-party applications
Solid understanding of data migration strategies and related tools
Excellent analytical and troubleshooting skills with attention to detail
Strong communication and collaboration abilities in cross-functional environments
Must hold active USME and DOD clearance
Bachelor’s degree in Computer Science, Information Systems, or related field

Responsibilities

Lead and support D365 CE Customer Service implementations with a focus on migration from On-Prem to Online
Configure, customize, and extend D365 CE applications to meet business and functional requirements
Develop plugins, custom workflows, Power Automate flows, and integrations using C#, .NET, and Power Platform tools
Conduct data migration activities including analysis, mapping, cleansing, and validation
Troubleshoot and resolve issues related to data, integration, and performance during and after migration
Work collaboratively with business analysts, functional consultants, and project managers to deliver quality solutions
Ensure compliance with organizational and security standards, including adherence to USME and DOD clearance protocols
Prepare and maintain technical design documentation and migration artifacts
Participate in solution testing, user training, and go-live support
Stay current with Microsoft updates, best practices, and platform enhancements