Cybersecurity Support Specialist I
Five Stones Research Corporation
About The Position
Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.
Requirements
- Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience.
- Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers.
- Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory.
- Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher.
- Department of Defense (DoD) Secret security clearance, or the ability to obtain one.
- U.S. Citizenship required
Responsibilities
- Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users.
- Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements.
- Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.).
- Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
- Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution.
- Installs software on personal computers (PCs).
- Perform routine maintenance of PC hardware and software.
- Prepare new PCs for use, and previously used PCs for reuse.
- Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.
Benefits
- 401(k) Matching
- Company Events
- Dental Insurance
- Employee Recognition Programs
- Health Insurance
- Life Insurance
- Paid Time Off
- Parental Leave
- Performance Incentives
- Student Loan Repayment
- Tuition Reimbursement
- Vision Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
