Cybersecurity Support Specialist I

Five Stones Research Corporation•Redstone Arsenal, AL

About The Position

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team. Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users. Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues. Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements. Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.). Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents. Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution. Installs software on personal computers (PCs). Perform routine maintenance of PC hardware and software. Prepare new PCs for use, and previously used PCs for reuse. Creates new procedures for Help Desk and drives process improvement. Creates and distributes metrics for monthly Help Desk tickets.

Requirements

Must meet one of the following at a minimum: a) Associate's Degree, or b) two (2) years related work experience.
Experience implementing security configuration of Windows and/or Linux operating systems and commercial-off-the-shelf (COTS) software such as Microsoft Office applications, Adobe products, & web browsers.
Proficiency in account administration for users/computers utilizing a centralized account management capability such as Active Directory.
Must meet baseline certification requirements in accordance with DoD 8570 CSSP Analyst or IAT-II categories or higher.
U.S. Citizenship required
Department of Defense (DoD) Secret security clearance, or the ability to obtain one.

Responsibilities

Provides Information Technology (IT) Help Desk Tier 2 and Tier 3 support for IT enterprise users.
Maintains close coordination with the Server Operations and Cybersecurity teams to provide technical troubleshooting of IT issues.
Ensures user roles in web apps, data storage permissions, VDI utilization, and end-user HW/SW remain functional when configured IAW DoD requirements.
Trains newly hired teammates on agency processes (DoD, Army, ATEC, etc.).
Uses advanced technical knowledge to serve as an escalation point for resolving customer incidents.
Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot and resolve, or escalate to higher-level t for resolution.
Installs software on personal computers (PCs).
Perform routine maintenance of PC hardware and software.
Prepare new PCs for use, and previously used PCs for reuse.
Creates new procedures for Help Desk and drives process improvement.
Creates and distributes metrics for monthly Help Desk tickets.