About The Position

The Cybersecurity Sales Engineer & Subject Matter Expert (SME) is responsible for providing multi-channel technical support, influencing sales through value-based business outcomes, and leading technical discovery and "technical win" strategies. This role involves partnering with Customer Success and Client Owners for Strategic Security Health Checks and acting as a Tier-3 escalation point for Technical Account Managers. The SME will translate threat intelligence into persuasive business cases for C-level stakeholders, serve as the lead technical advocate during the sales cycle, and spearhead Proof of Concept (PoC) projects. Key responsibilities also include developing high-impact technical demos, handling technical objections with deep expertise, and creating technical assets like competitive battlecards and white papers. The position requires collaboration with Product Management to integrate "Voice of the Customer" insights and participation in industry forums to maintain SME status. Furthermore, the role involves defining the ideal customer technical journey, designing scalable security frameworks (MFA, SSO, PAM, XDR), and providing expert guidance on regulatory compliance (NIST, HIPAA, PCI). The SME will also act as an internal "Product Ambassador" for R&D outcomes and threat intelligence, and develop technical guides and reports to empower sales and CS teams.

Requirements

  • Deep subject-matter expertise in the cybersecurity ecosystem.
  • Ability to translate raw threat intelligence and security findings into persuasive business cases for C-level stakeholders.
  • Experience with scalable security frameworks (MFA, SSO, PAM, XDR).
  • Knowledge of regulatory compliance (NIST, HIPAA, PCI).

Responsibilities

  • Transition conversations from "product pitches" to value-based business outcomes, quantifying how solutions improve board-level security metrics.
  • Lead technical discovery and "technical win" strategies to convert prospects into long-term partners.
  • Partner with CS and Client Owners to conduct Strategic Security Health Checks, ensuring current clients are maximizing their security posture.
  • Act as the Tier-3 escalation point for Technical Account Managers when solving complex architectural challenges or addressing sophisticated threat landscapes.
  • Translate raw threat intelligence and security findings into persuasive business cases for C-level stakeholders.
  • Serve as the lead technical advocate during the sales cycle, conducting deep-dive discovery sessions to uncover specific customer pain points and security gaps.
  • Spearhead PoC projects for potential clients, defining clear success criteria and demonstrating how services mitigate sophisticated threats.
  • Develop and deliver high-impact technical demos and playbooks that highlight unique differentiators in the MSSP market.
  • Use deep subject-matter expertise to challenge customer assumptions with authority and evidence, neutralizing skepticism from technical buyers.
  • Construct technical assets such as competitive battlecards, RFP templates, and technical white papers focused on cyber risk mitigation.
  • Collaborate with Product Management to share "Voice of the Customer" (VOC) insights, ensuring the product roadmap remains aligned with real-world market demands.
  • Participate in industry forums and training sessions (e.g., MITRE ATT&CK) to maintain status as a leading SME in the cybersecurity ecosystem.
  • Define and support the technical journey from initial demo to long-term adoption, ensuring no technical gaps exist between sales promises and delivery reality.
  • Design scalable security frameworks (MFA, SSO, PAM, XDR) that can grow with the client's business needs.
  • Provide expert guidance on regulatory compliance (NIST, HIPAA, PCI) to help clients navigate audit requirements.
  • Act as the "Product Ambassador," sharing R&D outcomes, new threat intelligence, and cybersecurity best practices with all client-facing resources.
  • Develop technical guides, competitive battlecards, and "Voice of the Customer" (VOC) reports to empower non-technical sales and CS teams.

Benefits

  • Strong connections and community
  • Flexibility to support wellbeing, productivity, individual work styles, and life circumstances
  • Inclusive environment
  • Equal Opportunity employer

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What This Job Offers

Job Type

Full-time

Career Level

Principal

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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