Cybersecurity Engineer

American Express • Phoenix, AZ

2d

About The Position

We are seeking an ambitious and detail-oriented ServiceNow System Administrator & Product Owner to join our IT Service Management (ITSM) team supporting the enterprise ServiceNow platform. This dual-role position is ideal for early-career professionals looking to expand their expertise across ServiceNow administration, IT asset discovery, and product ownership

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent hands-on experience).
• 4 - 6 years of experience in ServiceNow administration, ITSM operations, or related IT support roles.
• Experience with creating and managing Rally stories throughout its lifecycle
• Data analytical skills including MS Excel etc.
• Foundational knowledge of ServiceNow platform administration, scripting, and integrations.
• Basic understanding of infrastructure components servers, storage, networks, operating systems, and virtualization platforms.
• Awareness of cybersecurity concepts, endpoint protection, and shadow IT management.
• Familiarity with data governance, CMDB modeling, and IT asset lifecycle management.
• Understanding of ITIL principles and service management processes.
• Eager to learn and grow technical expertise in ServiceNow and ITSM platforms.
• Strong problem-solving, analytical, and communication skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Collaborative and proactive, with a focus on continuous improvement and data accuracy.
• Demonstrates initiative, accountability, and a customer-centric mindset.

Nice To Haves

• Exposure to Service Graph Connectors, Discovery, CMDB, ITAM, or ITOM modules preferred.
• Experience or familiarity with cloud environments (AWS, Azure, GCP) and agent-based discovery tools is a strong plus.
• ServiceNow Certification is preferred

Responsibilities

• ServiceNow Platform Administration & Configuration Support the configuration, maintenance, and daily administration of the ServiceNow ITSM platform, ensuring reliable and secure operations.
• Assist in optimizing CMDB ingestion processes and sustaining CMDB health, focusing on data completeness, accuracy, and alignment with IT governance standards.
• Implement and manage Service Graph Connectors to automate public and private cloud discovery (e.g., AWS, Azure, GCP, VMware), ensuring real-time visibility into infrastructure assets.
• Use Agent Client Collector (ACC) and discovery tools to identify and reconcile on-premises and cloud-based IT assets into the CMDB.
• Support efforts to identify and remove shadow IT software through Service Graph Connector insights, ensuring all discovered assets are properly cataloged, compliant, and secured.
• Optimize and enforce mandatory data attributes to ensure IT asset completeness and accuracy, collaborating with governance teams to define data standards and validation rules.
• Product Ownership & Process Improvement Partner with senior Product Owners to define and refine business requirements, user stories, and acceptance criteria for ITSM enhancements.
• Support platform roadmap execution, including testing, deployment, and validation of ServiceNow updates and new capabilities.
• Contribute to the creation and maintenance of operational best practices and audit-ready process documentation.
• Participate in backlog grooming, sprint planning, and stakeholder review sessions to ensure alignment between ITSM goals and business priorities.
• Security, Compliance & Data Governance Assist in documenting security assessments, findings, and remediation actions, providing visibility into the organization’s IT asset risk posture.
• Ensure compliance with ITIL and NIST standards, as well as regulatory requirements applicable to the financial sector.
• Help maintain governance controls for data integrity, lifecycle management, and shadow IT remediation through ServiceNow workflows and automation.
• Documentation & Reporting Create and maintain technical and operational documentation for CMDB and discovery processes, data models, and integration flows.
• Generate data quality and compliance reports to support audits, internal reviews, and continuous improvement initiatives.
• Contribute to user training materials, knowledge articles, and best-practice guides to promote adoption and data stewardship across teams.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees