Cyber/IT System Desktop Customer Support

Decision Technologies, Inc. • Virginia Beach, VA

4d

About The Position

Decision Technologies is seeking a qualified Cyber / IT Systems Desktop Support Specialist to support our Surveillance Radar In-Service Engineering and Logistics Support contract. This role provides hands-on IT and desktop support for Navy Marine Corps Intranet (NMCI) and Research, Development, Test & Evaluation (RDT&E) environments.
The ideal candidate is a self-motivated professional with strong communication skills, a service-oriented mindset, and experience supporting secure government IT environments.
​Candidates MUST HAVE an active Secret Clearance to be considered.

Requirements

• Active Secret Security Clearance (required at time of hire)
• Experience with Windows desktop system administration (Windows 11 required)
• Familiarity with secure government IT environments (NMCI experience preferred)
• Strong customer service and communication skills
• Ability to work independently and proactively in a fast-paced environment
• Must have or be able to obtain certifications within 6 months of CSWF appointment.
• CompTIA Security+/Security+CE
• Microsoft Windows 11

Nice To Haves

• Familiarity with secure government IT environments (NMCI experience preferred)

Responsibilities

• Provide responsive, professional desktop and technical support to NMCI, Nautilus, and RDT&E users
• Perform desk-side and remote troubleshooting for hardware, software, and operating system issues
• Execute software updates, patch management, and system configuration
• Conduct software compatibility testing and system validation
• Coordinate with end users to configure, procure, and deploy new hardware to meet program requirements
• Track, inventory, and locate IT assets to support property audits
• Prepare IT equipment for disposition and destruction in accordance with security requirements
• Perform routine backup and recovery operations in support of disaster recovery and continuity of operations plans
• Maintain accurate documentation of systems, procedures, and support actions

Benefits

• Competitive Paid Time Off
• Comprehensive Medical, Dental and Vision Insurance
• Employee Assistance Programs
• Flexible Spending Accounts (Medical, Dependent Care & Commuter)
• Company paid Short Term, Long Term, Life and AD&D Insurance
• 401(k) match
• Tuition Reimbursement
• Paid Certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees