CX Strategy & Digital Experience Intern

MGIC • Milwaukee, WI

16d • Hybrid

About The Position

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the strategic to the tactical. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC. How will you make an impact? You will support our CX Strategy & Digital Experience team in managing and refining MGIC’s customer-facing properties and supporting efforts impacting our customers’ experience. Your mix of creativity and analytical approach will help us brainstorm, research, and execute requests for internal and external customers. You have a desire to learn more about customer experience and digital practices in a B2B setting and want to be part of the day-to-day practices of a highly functioning team with diverse projects. This position is based in Milwaukee, WI (Hybrid environment - 3 days in office, 2 days remote).

Requirements

• Junior or senior standing in a Bachelor’s degree program with emphasis in user experience, digital marketing, or library science
• Strong interest in CX, UX, and product development
• Working knowledge of various web technologies (HTML, CSS, understanding of content management systems or digital experience platforms)
• Basic proficiency with prototyping tools (Figma preferred)
• Familiarity with survey tools and platforms (Survey Monkey, Qualtrics)
• A solid understanding of web and mobile best practices and patterns
• Understanding of Agile practices & methodologies
• Attention to detail
• Resourcefulness and the ability to work independently
• Ability to collaborate well with immediate team and other work groups
• Effective verbal and communication skills
• Willingness to learn new technology and new approaches
• Be customer-focused and seek to understand the needs of MGIC customers as well as internal customers
• Please include 3-5 work samples or a link to your portfolio with submission of your resume.

Responsibilities

• Assist our UX/UI Designer in creating wireframes, mockups, and prototypes
• Support user testing efforts – designing studies, preparing study materials, and analyzing data
• Assist with testing and validation of new features within our websites, email platform and digital analytics implementations
• Support our customer insights tools and practices in survey creation and analysis
• Aid in brainstorming recommendations and taking part in the implementation of Marketing & Customer Experience projects
• Research new capabilities, trends, audiences, and more and present your findings and recommendations, and execute on next steps
• Support a website renovation by aiding in content migration and UAT
• Other team tasks as assigned

Benefits

• Competitive Salary & pay-for-performance bonus
• Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
• On-site Fitness Center and classes (corporate office)
• Paid-time off and paid company holidays
• Business casual dress

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees