CX Quality Control Technician

DFW International Airport•Grapevine, TX

24d

About The Position

GENERAL SUMMARY: Under general direction of the Custodial Services Manager, conducts evaluations of custodial contractor service for the Customer Experience Department on assigned shift. Performs regular inspections of facilities and surrounding areas to identify maintenance, appearance, and cleanliness issues inconsistent with standards. PRINCIPAL DUTIES AND RESPONSIBILITIES: Conducts custodial facilities inspections to ensure contract compliance assessments of DFW managed facilities. Assists in the development of custodial service contracts by proposing contract terms, conditions, specifications, and modifications. Responds to service requests to verify nature and extent of issues, verify corrective action, recommend solutions, and verify quality of work. Consults with Custodial Services Manager to reach mutually acceptable solutions when disputes arise with contractors. Enters work order related information into the Airport Total Asset Management System. Responds appropriately to customer complaints; investigates and takes corrective action or notifies responsible custodial service coordinators. Maintains written reports, logs and other documents as necessary. Performs trend analyses and monitor performance metrics. Performs regular inspections of facilities and surrounding areas to identify maintenance, appearance, and cleanliness issues inconsistent with standards. Assesses work in progress to ensure compliance with contract, safety, and appearance standards; follows up with responsible parties to resolve open issues. May be intermittently tasked with completing facilities maintenance assignments relevant to technical specialty during the absence of viable service contracts. Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues and notifies the Environmental Affairs Department of any observations that may have environmental impact. About Us We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees. Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be. Bring your talents to DFW. Live and work with purpose.

Requirements

Completion of high school curriculum or equivalent.
Three (3) years formal training and or experience in Commercial custodial services.
Any equivalent combination of education and /or experience may be substituted for the above.
Possession of valid Class C driver’s license.
Ability to interpret and monitor contractual service agreements regarding assigned systems and/or facilities.
Ability to operate a personal computer and be adept in utilizing standard Microsoft office suite software.
Ability to prepare clear, concise written reports and communicate effectively, courteously, and firmly.
Ability to establish and maintain effective and harmonious working relationships, both within and outside the organization.
Ability to read and understand technical diagrams and blueprints.
Ability to communicate clearly, in written and spoken business English.
Ability to prepare and maintain reports with accuracy.
Ability to present and project a positive image of the Airport Board.
Ability to perform all physical aspects of the position.
Ability to pass a physical examination specified for this position.

Nice To Haves

Former quality control experience in an industrial and/or commercial setting.
Experience with Microsoft Project software.
Knowledge of public governmental procedures employed in the preparation and bid solicitation in awarding of service contracts.

Responsibilities

Conducts custodial facilities inspections to ensure contract compliance assessments of DFW managed facilities.
Assists in the development of custodial service contracts by proposing contract terms, conditions, specifications, and modifications.
Responds to service requests to verify nature and extent of issues, verify corrective action, recommend solutions, and verify quality of work.
Consults with Custodial Services Manager to reach mutually acceptable solutions when disputes arise with contractors.
Enters work order related information into the Airport Total Asset Management System.
Responds appropriately to customer complaints; investigates and takes corrective action or notifies responsible custodial service coordinators.
Maintains written reports, logs and other documents as necessary.
Performs trend analyses and monitor performance metrics.
Performs regular inspections of facilities and surrounding areas to identify maintenance, appearance, and cleanliness issues inconsistent with standards.
Assesses work in progress to ensure compliance with contract, safety, and appearance standards; follows up with responsible parties to resolve open issues.
May be intermittently tasked with completing facilities maintenance assignments relevant to technical specialty during the absence of viable service contracts.
Assists the Environmental Affairs Department in performing field observations of Airport activities with respect to potential environmental issues and notifies the Environmental Affairs Department of any observations that may have environmental impact.