CX Program Manager

Pure Storage • Lehi, UT

81d • $79,000 - $119,000

About The Position

Pure Storage is seeking a CX Program Manager to manage key operational activities that help us manage the CX Business. You will use your experience to give input in creating methodologies and best practices and act as a change agent to build a culture of continuous improvement. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Requirements

• 2 years of experience required
• Background in Project Management, in particular with aligning multiple groups around a single objective
• Strong organizational, project management, analysis, and communication skills
• Bachelor's Degree or equivalent work experience
• Collaborative self-starter
• Ability to prioritize competing tasks and deadlines without loss of efficiency
• Maintaining project/program reporting materials via an online document repository such as Google Docs
• Experience in a Customer Satisfaction focused environment

Responsibilities

• Manage the CX Rewards program to ensure timely reward payouts and governance adherence
• Manage content creation and execution of the Customer Experience All Hands quarterly meetings
• Follow up with customers on NPS feedback
• Manage Customer Experience communications, strategy and governance
• Manage the customer onboarding program
• Assist with the evolution of process maps and the overall Business Excellence Program
• Manage our CX Intranet landing page and content
• Participate in the employee Pulse feedback assisting with the trend analysis and development of improvement plans

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Incentive pay and/or equity eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees