Intelisys: CX Practice Specialist

ScanSource • Wade Hampton, SC

23d • $80,000 - $92,000 • Hybrid

About The Position

The CX Practice Specialist at Intelisys plays a key role in expanding the
company’s Customer Experience (CX) practice, working closely with the Advanced
Technology CX Leader and the Intelisys engineering organization to enable
partners to design, position, and sell modern CX solutions.

This role sits at the intersection of CX strategy, partner enablement, and
solution engineering support. The CX Practice Specialist helps translate complex
CX technologies such as CCaaS, UCaaS, AI-driven contact centers, and workforce
engagement platforms into clear business outcomes for technology advisors and
their customers.

Working alongside Intelisys solution engineers, suppliers, and technology
advisors, this individual helps drive pipeline growth, build partner confidence,
and elevate the Intelisys CX brand within the technology advisor ecosystem.

The ideal candidate combines CX industry knowledge, strong communication skills,
and a passion for partner enablement, helping advisors navigate increasingly
complex CX architectures.

Requirements

• Bachelor’s degree or equivalent professional experience in business, marketing, communications, or a related field.
• 5+ years of experience in customer experience technology, contact center solutions, telecom, SaaS, or channel sales environments.
• Working knowledge of CX technologies including CCaaS platforms, UCaaS solutions, contact center operations, CRM integrations, and AI-powered customer engagement tools
• Strong ability to communicate complex CX concepts clearly to technology advisors, sales teams, executives, and technical audiences
• Experience supporting sales efforts, pipeline development, or partner engagement within technology or telecommunications sectors.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word), CRM platforms, and Webinar and presentation tools
• Ability to work in a remote or hybrid environment
• Ability to travel up to 25–30% for partner events, conferences, and supplier meetings
• Ability to work at a computer terminal for extended periods

Nice To Haves

• Telecom or channel ecosystem experience
• Experience with CCaaS platforms such as Five9, NICE, Genesys, Talkdesk, or similar solutions
• Experience supporting partner enablement or sales engineering functions
• Familiarity with AI and automation in contact center environments
• Experience presenting or speaking in industry events or webinars

Responsibilities

• Support the ongoing development and growth of the Intelisys CX practice, collaborating closely with the Advanced Technology CX Leader and engineering team to expand CX capabilities and programs.
• Provide partner-facing CX education and guidance, helping technology advisors understand CX architectures, business value propositions, and solution positioning.
• Work alongside Intelisys solution engineers to help advisors design CX solutions across platforms including CCaaS, UCaaS, AI-powered contact centers, workforce management, and analytics platforms.
• Develop and maintain strong relationships with CX suppliers and platform providers, ensuring Intelisys advisors have access to the best solutions and technical resources.
• Assist sales and engineering teams in supporting partner opportunities, helping drive CX pipeline growth through technical consultation and strategic engagement.
• Contribute to Intelisys thought leadership through blogs, webinars, podcasts, whitepapers, and industry presentations focused on CX transformation, AI in contact centers, and modern customer engagement strategies.
• Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices.
• Research emerging CX trends including AI-powered contact centers, automation and conversational AI, workforce engagement platforms, nearshore/offshore BPO integration, and CX analytics and customer journey orchestration and provide recommendations on new programs and supplier opportunities.
• Participate in and help facilitate CX sessions at Intelisys events, partner conferences, and supplier workshops.

Benefits

• Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.
• Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
• In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.
• ScanSource also celebrates 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees