CX Phone Specialist

Brooklyn Bedding LLC

8d • Remote

About The Position

You’re a customer-focused, detail-oriented professional with a knack for finding solutions. You’re passionate about helping customers get what they need as easily as possible and enjoy explaining things in a clear, helpful way. You’re also a strong communicator, and you work well in a remote, self-managed environment.

In this role, you’ll make key decisions, solve problems, and create an exceptional customer experience. You’ll need to:

Act as a product expert and stay open to learning all about our business, products, and services.
Engage with customers via phone and email, ( occasionally chat) helping them understand our personalization technology and product options.
Deliver fast, knowledgeable, and “best-in-class” service to ensure a seamless experience from order placement to delivery.
Process order updates, monitor delivery logistics, and address any questions or concerns.
Work with delivery and service providers to coordinate and troubleshoot as needed.
Understand the return and warranty process.
Investigate and resolve issues like missing packages and order discrepancies.
Provide feedback to management on customer-related trends and suggest service improvements.

Requirements

• At least 2 years of experience in a customer service role.
• At least 1 year experience working in a fully remote environment.
• Strong problem-solving skills and excellent oral communication. Extremely comfortable on the phone and quick to learn. Reliable, organized, and able to work independently while managing multiple tasks.
• Ability to answer and resolve 30+ call tickets per day.
• Flexible with scheduling and equipped with a strong, reliable internet connection.
• Enthusiastic about sleep and excited to help others improve theirs.
• Holiday availability.

Responsibilities

• Act as a product expert and stay open to learning all about our business, products, and services.
• Engage with customers via phone and email, ( occasionally chat) helping them understand our personalization technology and product options.
• Deliver fast, knowledgeable, and “best-in-class” service to ensure a seamless experience from order placement to delivery.
• Process order updates, monitor delivery logistics, and address any questions or concerns.
• Work with delivery and service providers to coordinate and troubleshoot as needed.
• Understand the return and warranty process.
• Investigate and resolve issues like missing packages and order discrepancies.
• Provide feedback to management on customer-related trends and suggest service improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees