CX Ops AI Strategic Program Manager (IC)

Trimble Inc. • Westminster, CO

1d • Hybrid

About The Position

Trimble is seeking a Strategic AI Program Manager to serve as the primary architect of its next-generation Customer Experience for the AECO industry. This role involves leading the end-to-end lifecycle of AI agents, from identifying high-impact use cases to technical configuration in Salesforce Agentforce, to ensure global customers and teams benefit from cutting-edge digital transformation. Trimble is a global technology company that connects the physical and digital worlds, transforming how work gets done through innovation in precise positioning, modeling, and data analytics, enabling essential industries like construction, geospatial, and transportation. The AECO segment provides digital construction solutions to increase precision and productivity. This position offers a unique opportunity to define the "Art of the Possible" by building a next-generation AI blueprint for the Architecture, Engineering, and Construction lifecycle. The manager will act as an internal consultant for CX leadership, moving AI from concept to a core business driver, and gain hands-on experience with Salesforce Data Cloud and Agentforce to automate complex global workflows.

Requirements

• 3-5 years of experience in Information Systems, Business Administration, or Computer Science, preferably within a SaaS environment.
• 2+ years of experience leading AI or automation initiatives, such as Chatbot implementation, RPA, or ML-driven analytics.
• Proven technical proficiency with the Salesforce "stack," specifically Flow Builder and administrative tasks.
• Exceptional communication skills with the ability to translate complex AI architecture into simple, persuasive concepts for stakeholders.

Nice To Haves

• Deep understanding of the AECO domain, specifically the nuances between technical support issues and project workflow errors.
• Hands-on experience with Salesforce Data Cloud or Agentforce orchestration.
• Experience managing AI deployments across multiple global regions and diverse customer segments.

Responsibilities

• Develop and maintain the AECO AI Blueprint, prioritizing use cases that reduce friction across the customer lifecycle and reclaiming team capacity.
• Architect and configure Agentforce Topics and Actions, building Salesforce Flows that allow AI to perform sophisticated tasks like pulling project data or escalating technical issues.
• Lead the Prompt Engineering effort to ensure AI personas match Trimble’s professional and expert brand voice while maintaining high technical accuracy.
• Partner with IT and Data teams to ground AI in Data Cloud, ensuring real-time access to technical manuals, BIM standards, and customer history.
• Design and lead User Acceptance Testing (UAT) processes, collaborating with subject matter experts to validate AI responses and eliminate query "dead ends."

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
• If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees