Business Intelligence Group Manager, Ops & CX

Alma•Angle, MN

5h•$150,000 - $165,000•Remote

About The Position

Alma is on a mission to simplify access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. Providers joining Alma gain access to tools to run and grow their business sustainably. Alma operates in all 50 states with over 20,000 therapists, and offers a free directory for those seeking a therapist. The company has raised $220.5M in funding and was named one of Inc’s Best Workplaces in 2022 and 2023. Alma’s Data teams are transforming to be AI-first and data-driven. As the BI Group Manager for Operations & Customer Experience, you will be a pivotal leader in this evolution, working at the intersection of business operations and advanced analytics. Reporting to the Senior Manager of Alma’s Business Intelligence, you will lead BI analysts supporting Core Operations, Customer Experience, and Finance value streams. Your mission is to provide strategic insights and robust data products to enable Alma to scale efficiently while maintaining a world-class customer experience.

Requirements

7-10 years of experience working in data analytics or BI, and 3-4 years of experience managing analysts.
Strategic, Business-Oriented Partnership: Track record of influencing executive stakeholders and navigating misaligned incentives to drive unified strategies.
Deep Technical & Analytical Experience: Mastery of the modern data stack (SQL, DBT, BI visualization tools) and ability to provide "hands-on" guidance to analysts while maintaining a high-level strategic perspective.
Transformational Leadership: Practitioner of a generative culture with experience turning around complex team dynamics, motivating employees through periods of change, and using delegation as a tool for employee growth.
AI-First Mindset: Demonstrated history of identifying and deploying new tools to increase team velocity, eager to leverage AI-powered solutions to maximize the utility of data across the organization.
Growth & Systems Thinking: Navigate uncertainty with confidence and translate abstract company strategies into concrete, actionable plans for multiple teams.

Responsibilities

Establish Strategic Trust & Roadmap Ownership: Fully integrate with stakeholders in Operations, CX, and Finance, becoming the primary owner of the team’s work, roadmap, and delivery, ensuring data priorities align with business-critical objectives.
Drive Long-Term Strategic Planning: Lead the creation of the H2 and 2027 BI strategy for your domains, defining ambitious business goals, multi-quarter roadmaps, and resource plans that anticipate the needs of a rapidly scaling organization.
Bridge the Gap Between Business Needs & Data Products: Partner with Data Science and Data Engineering leaders to craft a vision for the next generation of data products, translating complex stakeholder needs into scalable tools and services, ensuring data architecture supports long-term business agility.
Operational & Financial Integrity: Collaborate closely with the Finance team to ensure all necessary data fulfills requirements for the 2026 financial audit with high precision, consistency, and transparency.
Direct Leadership & Coaching: Manage and mentor a team of BI analysts across two value stream pods, guiding their career development, holding them accountable for high-performance standards, and fostering a culture of autonomy and continuous feedback.
Cross-Functional Collaboration: Serve as the "connective tissue" between your pods and the broader data organization, collaborating daily with Data Engineers, Analytics Engineers, and Data Scientists to ensure technical strategies are threaded across teams.
Workflow & Skill Evolution: Continually evolve the team's technical and analytical capabilities, driving the adoption of modern practices in SQL and DBT, while championing the use of AI to accelerate analysis and increase the consistency of insights.
Operational Excellence: Identify opportunities for synergy across teams, establish clear measures for project success (KPIs/SLOs), and manage the operational costs and resource utilization for your pods.
Tactical Contribution & Technical Delivery: Act as a senior practitioner, contributing directly to complex data modeling, the development of scalable data assets, and the execution of advanced analytics to unblock the team or help tackle high-priority initiatives.
Strategic Enablement & Data Fluency: Act as a bridge to business teams, ensuring new data assets are understood and utilized, including designing training programs for new data launches, evangelizing self-service capabilities, and driving the overall data fluency of business partners to ensure insights lead to action.

Benefits

Remote-first company
Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
401K plan (ADP)
Monthly therapy and wellness stipends
Monthly co-working space membership stipend
Monthly work-from-home stipend
Financial wellness benefits through Northstar
Pet discount program through United Pet Care
Financial perks and rewards through BenefitHub
EAP access through Aetna
One-time home office stipend to set up your home office
Comprehensive parental leave plans
12 paid holidays and 1 Alma Give Back Day
Flexible PTO