CX Business Development Representative

Zoom • Denver, CO

3d • $56,500 - $105,900 • Hybrid

About The Position

We are looking for a Contact Center Business Development Representative to join our growing team. In this role, you will work cross-functionally with Zoom CX Specialists, Field Marketing, and ABM teams to build highly targeted outreach strategies and campaigns. Your goal will be to generate qualified opportunities for our sales teams by researching, prospecting, and engaging high-value accounts. About the Team The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Requirements

• Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
• Have excellent customer service skills and sales acumen.
• Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
• Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.
• Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
• Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.

Responsibilities

• Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
• Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
• Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
• Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
• Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.
• Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
• Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed